Zendesk Gather Community Forum: Where Every Connection Counts
Building Bonds, One Connection at a Time
Zendesk Gather is a robust community platform designed to empower your customers and elevate your support experience. It seamlessly integrates with your existing Zendesk Help Center, offering a feature-rich environment with content moderation tools, gamification, and detailed analytics to keep users engaged and provide valuable insights into community health. By fostering a collaborative online environment powered by AI, Zendesk Gather strengthens customer relationships, leading to increased satisfaction and loyalty.
Ideate, Innovate, and Inspire With Grazitti’s Zendesk Gather Services
At Grazitti, our Zendesk Gather services create a dynamic space for
customers to connect and collaborate. By giving your community
members a voice, building trust through feedback, and rewarding
top contributors with badges, we enable you to create safe,
engaging, and on-brand forums.
Expert AI-Driven Zendesk Services
Boost Efficiency and Customer Satisfaction with Intelligent Automation
Transform your customer support experience with our state-of-the-art AI solutions for Zendesk. Our AI-powered Zendesk services
enable seamless integration of advanced automation, optimize ticket management, and ensure the delivery of outstanding service.
Leverage our AI & Zendesk expertise to transform your Zendesk operations and meet customer expectations.
Search & Article Recommendations
Enhance your forum’s search capabilities with Zendesk AI. It interprets user queries to suggest relevant articles from your Zendesk-hosted knowledge base, helping users find solutions independently.
Conversational AI Assistant
Reduce your support team’s load with an AI-driven chatbot. This assistant can respond to basic user questions, guide users to pertinent forum threads, and gather user information before escalating complex issues to your support team.
Why Choose Zendesk Gather as Your Community Forum Platform?
Zendesk Gather integrates with Zendesk’s customer service tools, simplifying workflows and centralizing interactions. It fosters a collaborative community, offering customers a platform for self-service and connection, while reducing support costs, increasing satisfaction, and gathering valuable feedback.
Here’s why Zendesk Gather stands out:
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Intuitive Interface
A user-friendly design helps customers navigate, participate in discussions, and find information quickly, fostering engagement.
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Empowers Customers and Collaboration
It provides a platform for customers to connect, find solutions, and share best practices, easing the burden on your support team.
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Complements the Knowledge Base
Working alongside Zendesk’s Guide, Gather offers self-service options through multiple channels, giving customers various ways to find answers.
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Advanced AI Features
Integrating Zendesk Advanced AI with Gather provides intelligent search suggestions, automates tasks like categorizing posts, and personalizes the community experience by surfacing relevant content, improving efficiency and satisfaction.
Give Your Customers a Voice & Boost User Engagement With Expert Zendesk Gather Services
With our Zendesk Gather services, build a user-driven forum where customers can ask questions, make change requests, share best practices, and find answers to common problems.
Our Zendesk Gather services include:
Expert Consulting & Strategy
Collaborate with our team to define your vision for a best-in-class community. We’ll identify your customer experience (CX) goals, understand your audience, and craft a data-driven strategy to achieve them.
Seamless Implementation & Optimization
Our experts will seamlessly implement Zendesk Gather, configure features, and optimize workflows for maximum efficiency, ensuring your community functions smoothly from day one.
Custom Integration
Need to connect Gather with other Zendesk products or external systems? We can create custom integrations that streamline your operations and enhance the user experience for a unified customer journey.
Effortless Migration
Looking to migrate to Zendesk Gather? We handle the migration to Zendesk Gather smoothly, ensuring minimal disruption and preserving your valuable community data.
Comprehensive Onboarding & Support
Our team provides in-depth onboarding and training for your community managers and team members, empowering them to leverage Gather effectively. We offer ongoing support to ensure your community thrives.
The Grazitti Advantage
As a Zendesk professional service provider, our success is derived from unparalleled expertise, a commitment to excellence, and a proven ability to deliver solutions that drive business growth.
1100+
Customer Served
Proven Track Record With 1100+ customers served, Grazitti Interactive has solidified its reputation as a reliable provider of innovative solutions across various industries.
1200+
Experienced professionals
Extensive Expertise Our team comprises 1200+ experienced professionals, each dedicated to delivering top-notch services and solutions tailored to meet your unique needs.
50+
Integerations with leading platforms
Seamless Integrations Offering 50+ integrations with leading platforms, like NetSuite, we ensure that your systems work harmoniously together.
800+
Projects completed
Robust Project Portfolio With a portfolio boasting 800+ completed projects, we demonstrate a strong commitment to delivering high-quality results.
Elevate Your Business Success With Zendesk Services
Integrating Zendesk into your operations is a strategic move. Entrust the process to our adept Zendesk implementation experts for a smooth and effective transition. Our Zendesk services encompass seamless migration, meticulous customization, and optimization, enabling you to:
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Streamline Operations
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Customize for Precision
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Deliver Personalized Support
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Boost Efficiency and Performance
Zendesk Gather Audit:
Uncover Hidden Gems & Resolve Pain Points
Empower your community with a comprehensive Zendesk Gather audit.
Identify areas for improvement and resolve lingering issues to foster a thriving online space.
Schedule your free 1:1 consultation today!
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Download NowFrequently Asked Questions (FAQs)
What is Zendesk Gather?
Zendesk Gather empowers businesses to create a branded community forum within their Help Center. This platform fosters customer-to-customer interaction, knowledge sharing, and peer-to-peer support, fostering a more engaged user base.
How Does Zendesk Gather Differentiate from Traditional Support Systems?
Unlike traditional ticketing systems, Zendesk Gather prioritizes collaboration. Customers can connect, solve problems together, and share best practices, alleviating the burden on support agents.
What Advantages Does Zendesk Ticketing Offer Compared To Other Ticketing Solutions?
Zendesk ticketing integrates seamlessly with Gather, allowing agents to manage both traditional tickets and community discussions within a unified platform. This streamlines workflows and provides a holistic view of customer interactions.
How Do Zendesk Gather’s AI Features Enhance the Community Experience?
Zendesk Gather leverages AI to streamline community management. Machine learning algorithms can:
- Identify and suggest relevant content based on user queries, directing them to helpful discussions and articles.
- Moderate content proactively by flagging potentially inappropriate posts, ensuring a safe and positive community environment.
- Personalize the community experience by recommending relevant topics and discussions based on user activity.
Can Zendesk Support Suite Integrate Seamlessly With Existing CRM Systems?
Yes, Zendesk offers open APIs that facilitate integration with various CRM systems. This ensures data flows smoothly between platforms, providing a comprehensive customer profile for informed support decisions.
What Level of Scalability Does Zendesk Gather Offer for Growing Businesses?
Zendesk Gather is highly scalable. Its cloud-based infrastructure adapts to growing user bases, ensuring your community forum can accommodate increasing customer engagement.
How Does Zendesk Gather Ensure Support?
Zendesk provides comprehensive support resources, including detailed documentation, online communities, and readily available customer service. You'll have the tools and assistance needed to thrive with Gather.
What Services Does Zendesk Gather Offer Businesses?
Zendesk Gather empowers businesses with a comprehensive suite of community management tools:
- Branding & Customization: Create a branded forum experience that seamlessly integrates with your existing website.
- Content Management: Moderate discussions, categorize topics, and pin important announcements for easy access.
- Analytics & Reporting: Gain valuable insights into user engagement, identify trending topics, and measure the success of your community initiatives.
- Reputation Management: Address customer concerns publicly, fostering trust and transparent communication.