Knowledge Base Design Solutions | Grazitti Interactive

Using a self-service portal like a knowledge base can contribute to resolving customer issues quickly and cost-effectively. It is easy to update and search through, builds self-service channels, saving cost and efforts. Our expert team of top-ranked community developers have hands-on experience in knowledge base management, design, migration, and configuration. We not only set up your knowledge base but also provide you with a complete content strategy – from authoring content to publishing and updating it. We have helped companies like Alteryx, Glassdoor, Ping Identity, and Arcadia Data save costs and improve support operations with well-managed knowledge bases.

Heather WatkinsDirector, Customer Marketing, Optimizely

I just wanted to tell you that you and the team have done an absolutely incredible job.The timelines were short, the group of people involved was large, and the expectations were high. I can tell you thet we are all very impressed with the velocity and speed of your team’s work and feel lucky to work with you.

Alvin Ayusa Director of Salesforce.com Systems, Alteryx

Grazitti’s expertise with both Salesforce and Apttus has helped increase sales efficiency, maximize our ROI on both the platforms and improve our sales processes tremendously.

David Skyberg Product Manager, Ping Identity

Right from start the Grazitti team gave us the confidence that we do not need to have a plan B. Once things started rolling – they were able to accommodate a number of requirements that were made by the operating teams within the timeframe.

Solutions

Navigation & Mapping

Setting up a scalable, flexible & organized navigational structure and sitemap for a managed knowledge base

Article Management

Dividing the content into proper, custom categories to classify the content types, groups and subgroups such as troubleshooting content, help articles, FAQs, etc.

Knowledge Base Skinning

Providing a clean, striking look & feel for your help portal that is aligned with the branding guidelines of your company and is integrated with your existing systems and website/community

Search

Strengthening the knowledge base with Full text/Federated search, auto-suggest modules, filters, multilingual capabilities, tags – exact & synonym based, and more

QuickStart Communities

Building easily deployable and tailor-made communities, which are responsive, engaging, brand cognizant and have in-built capabilities for a knowledge base