Select the Right Platform
We deliver in-depth research & insights on –
- Apt platform as per your business needs
- Resources required, costs involved
- Feature set provided OOB & customizations possible
Develop a Community Strategy
Being an active partner to develop your community strategy for successful launch, adoption, engagement & growth. We look at –
- Identifying & nailing down business objectives
- Looking at user experiences
- Advising on Content Strategy
Setup, Develop & Deploy
Once the platform is zeroed down on, we dive into designing, developing, testing and deploying your community on the selected platform in a phased manner. We ensure project is delivered in-budget, on-time, & of highest quality via –
- Daily standups
- Regular Calls
- Rigorous Testing
Migrate the Community
We help you make the transition from Platform A to Platform B –
- Quickly
- Smoothly
- Without data-loss
- Seamless user experience
Manage the Community
To make sure your community is up & running all the time with least number of technical glitches, and is up-to-date with all the releases and is bug-free, we
- Identify features to be added
- Offer community housekeeping services
- Track outreach
- Build custom dashboards
Design a Knowledgebase
We build your public or gated knowledgebase using Sites, VisualForce and build on top of Salesforce Knowledge. Depending on your existing collaboration solutions, customer support setups & business objectives, we then
- Integrate it with existing systems
- Launch as standalone systems
Engage a Community
Getting your members to participate in the community is an endeavor propped up by tech smarts, gamification, contests and smart content creation & promotion. We help you with –
- dentifying the areas to improve, remove and keep
- Implementing & optimizing leaderboards, badges, exclusive content & more
- Implementing gamification solutions like Bunchball, Badgeville, Gigya
Integrate Existing Solutions with Community
Enabling the community owners, managers & moderators to work better & faster with the community while ensuring existing solutions are not relegated to gather dust (& result in lower ROI); we –
- Build custom integrations
- Optimize OOB connectors
- Build bespoke tools