Customer Engagement Strategies | Grazitti Interactive

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Ben Allen

Director, Managing Director, DCG ONE

As an integrated agency with many fast-moving projects and deadlines, I’ve been absolutely thrilled by the partnership we’ve solidified with the team at Grazitti. From straightforward landing pages to complex data-intensive web-portals, the Grazitti team’s depth and knowledge never ceases to amaze me. More importantly, their commitment to our business and success is apparent at every fun of each project. They take the time to ask great questions and are always trying to help us streamline work and make our lives easier. Grazitti is the best interactive/development partner I’ve had the pleasure to work with – period.

Joerg Koehler

Director of Demand Generation, CloudWords

The enriched data for target prospects given by the Grazitti team had a success rate of 95%.

Solutions

Community On-boarding Programs

Make your customers and users an active participant on your customer communities. Leverage Marketo to build drip programs to get your users on the community and help them start engaging

Customer Newsletters

Get an extra hand to build customer newsletters and keep them informed with all the latest product, company and industry related information

Cross-Sell/Up-sell Programs

Let your customer success teams expand the relationship with your customer. Discuss with our marketing team to understand how you can drive more revenue from your customers with personalized cross-sell and up-sell programs

Customer Renewal Nurture

Leverage Marketo to automate your renewal email programs. Take the burden off your customer success team to send reminder emails for contract renewals. We can help you build renewal email programs for different products/services, aligned with renewal cadence

Customer Referral Programs

Make your customers your most effective lead gen source. Setup organic or direct referral programs, and reward your customers as they become your brand advocates

Net Promoter Survey Programs

Drive visibility for your top execs with automated customer NPS survey programs. Our team has designed different NPS programs, via email as well as within web application

Customer Engagement Scoring

Is your marketing and customer success ignoring customer activity? We help you design customer centric scoring programs to give more visibility to your customer success teams

Customer On-boarding Nurture

Engage your customer right from the first day. With automated drip programs, you can send relevant product/training-related content to your product contacts as soon as a new opportunity is won. We can help you build relevant content, design, assets, and program in Marketo to get you started

Customer Success Strategy

Work with our team to build a strategy to bridge the gaps in your customer success process by leveraging marketing automation. Our team will help you define programs for different stages in customer lifecycle, and are easy to clone for different business services