Lightning Console
Agents have easy access to customer profiles, case histories, and insightful dashboards, keeping them informed and engaged.
Turn every interaction into a brand victory with Salesforce Service Cloud. Deliver a seamless omnichannel experience, personalize interactions with AI, and empower agents to become customer superheroes. Partner with Grazitti for proven Salesforce expertise, end-to-end support, and measurable results with Salesforce Service Cloud Services.
Salesforce Service Cloud offers a powerful suite of tools that, when expertly configured and customized, can transform your support operations. Our Salesforce experts are ready to assist you at any stage of your journey with our comprehensive Salesforce Service Cloud Services ensuring you extract the maximum value from your investment.
Salesforce Service Cloud delivers a seamless omnichannel experience, empowering agents with AI-powered tools to resolve issues faster and personalize interactions.
Here are a few features of Salesforce Service Cloud that help turn frustrated calls into happy customers:
Agents have easy access to customer profiles, case histories, and insightful dashboards, keeping them informed and engaged.
Omnichannel Routing assigns cases to the right agents based on skills and availability, leading to faster customer solutions.
Live Agent allows customers to connect with service agents via real-time 1:1 chat from any device, with multilingual support and swift routing to subject matter experts for efficient customer service.
Leverage Einstein Conversation Mining, powered by Natural Language Processing (NLP) to analyze customer interactions to identify patterns and trends.
Powered by Einstein, Service Analytics uncovers hidden trends in customer interactions, allowing you to generate actionable reports and optimize processes for maximum efficiency.
Streamline the entire case lifecycle with automated actions, freeing your agents from tedious tasks and allowing them to deliver superior support experiences.
Use Lightning Community Builder to create communities where customers can find answers anytime, boosting engagement and efficiency.
Agents have easy access to customer profiles, case histories, and insightful dashboards, keeping them informed and engaged.
Omnichannel Routing assigns cases to the right agents based on skills and availability, leading to faster customer solutions.
Our Live Agent allows customers to connect with service agents via real-time 1:1 chat from any device, with multilingual support and swift routing to subject matter experts for efficient customer service.
Leverage Einstein Conversation Mining, powered by Natural Language Processing (NLP) to analyze customer interactions to identify patterns and trends.
Powered by Einstein, Service Analytics uncovers hidden trends in customer interactions, allowing you to generate actionable reports and optimize processes for maximum efficiency.
Streamline the entire case lifecycle with automated actions, freeing your agents from tedious tasks and allowing them to deliver superior support experiences.
Use Lightning Community Builder to create communities where customers can find answers anytime, boosting engagement and efficiency.
Moreover, with our Salesforce Service Cloud Services, we can provide a robust, personalized platform, ensuring you stay updated with the latest customer information. We create a unified ecosystem that empowers your business, employees, and customers to thrive.
Take action now to transform your customer service with our Salesforce Service Cloud consultant today. Schedule a 1:1 consultation to discover how our tailored Salesforce Service Cloud Services can elevate your service operations for exceptional customer satisfaction.
Achieve faster, smarter customer service and drive business growth with our expert-led Salesforce Service Cloud Services. Experience unparalleled customer experiences at every touchpoint.
Our Salesforce Service Cloud Services aligns your business goals with Salesforce capabilities. We map your objectives to Salesforce functionalities, recommend the most suitable edition, and ensure cost-effective solutions tailored to your needs.
We specialize in Salesforce Service Cloud implementation that empowers businesses to efficiently manage and scale their support operations. Our implementation expertise offers seamless Salesforce Service Cloud deployment, ensuring it adapts to your needs. We ensure the necessary customizations and integrations to meet your requirements. Our strategic planning guarantees each Salesforce Service Cloud implementation step is completed on time and within budget. As a top Salesforce Service Cloud implementation partner, we empower organizations with AI-driven analytics to enhance productivity.
Transition smoothly to Salesforce Service Cloud Lightning with our expert migration services, ensuring zero data loss and enhanced performance. Our structured approach to Salesforce Service Cloud migration minimizes risks and ensures that your team can take full advantage of the advanced features offered by Salesforce Service Cloud Lightning.
Maximize team productivity with our Salesforce Service Cloud Services. We seamlessly integrate Salesforce Service Cloud with intra and third-party systems, including ERP and CTI solutions, to create a highly collaborative service ecosystem. By integrating all systems, our team of Salesforce Service Cloud consultants ensures you can access real-time information, fostering an efficient and responsive work environment that delivers an exceptional customer experience.
Align your service operations with custom-developed solutions that drive efficiency and revenue growth. We design and implement components and objects within Salesforce Service Cloud tailored to your unique business needs, helping you optimize your service processes and achieve better results.
Achieve optimal system performance with a comprehensive audit from our Salesforce Service Cloud experts. Our audit ensures that your Salesforce Service Cloud organization is functioning correctly and efficiently, identifying any potential issues before they become major problems. By doing so, we help minimize downtime, reduce operational costs, and enhance customer satisfaction, ultimately driving business growth and success.
Deliver exceptional customer service with our focus on process improvement and a bug-free Salesforce Service Cloud environment. Our quality assurance services ensure that your Salesforce Service Cloud implementation is flawless, reducing downtime and enhancing service delivery.
Empower your customers with robust self-service capabilities through our robust community development within Salesforce Service Cloud. We enable features like one-click case creation and management within your customer community, allowing customers to resolve issues independently. Our services ensure seamless integration and customization, reducing the burden on your support team, improving customer satisfaction, and driving efficiency across your organization.
Deliver personalized service experiences across all channels, turning customers into loyal brand advocates. Our Salesforce Service Cloud solutions leverage customer data to provide tailored interactions, ensuring each customer feels valued and understood, enhancing their overall experience and loyalty.
Extend your customer service capabilities beyond the office with Field Service Lightning (FSL), we help you to ensure your field technicians have the tools and information they need to deliver exceptional on-site service.
From meticulous configuration to strategic customization, our consultants ensure your Salesforce Service Cloud platform is finely tuned to meet your unique business needs.
Three things define us:
These qualities allow us to communicate regularly, and deliver within your budget and time.
We have been associated with Salesforce for several years and hold a reputable partnership.
Having worked in a number of verticals, we understand your pain points and offer well-researched and tried-and-tested solutions.
With 10+ years of experience in crafting innovative solutions on the Salesforce platform, we are your trusted Salesforce partners with cross-product expertise.
Your Service Cloud does not exist as a standalone implementation. We work with you to understand the role, each Salesforce component plays in your business, and to suggest solutions that fit in the bigger picture.
Be it hours, billing, or a smooth relationship, our product success managers keep you on top of developments in your project. We emphasize clear and frequent communication.
I really admire the team’s hard work, dedication and sense of responsibility. It’s also been very easy to approach the team, even during late hours, which I appreciate very much.
Grazitti is a very capable and easy to work with Salesforce and force.com development partner who combines solid technical expertise and the cost benefits of the offshore model. I leveraged them heavily while at Marketo, and was always more than happy with the results.
Right from the start the Grazitti team gave us the confidence that we do not need to have a plan B. Once things started rolling – they could accommodate a number of requirements made by the operating teams within the timeframe.
We offer more than just Salesforce Service Cloud Services, know more about our extensive Salesforce expertise here:
Let’s elevate your business to new heights with our comprehensive Salesforce expertise. Contact us today and let’s sculpt your Salesforce success story together!
Case Study
Increasing Agent Productivity by 20% through Einstein Case Wrap-Up Implementation for a Finance Company
Case Study
Migrating from Salesforce Reports and Dashboards to Einstein Analytics to Reduce Report Generation Time by 60%