Enhance Customer Experience
Provide seamless, personalized customer journeys by integrating voice and digital interactions.
Your Result-Driven Salesforce Crest Partner
Our Customers
Salesforce Service Cloud Voice – The Contact Center of the Future
Today, customers can connect with brands through any digital channel when they have questions. With the constant rise of digital channels, customers consider mobile devices as an important channel for reaching out to address and resolve customer queries or issues. Most contact center leaders struggle with integrating phone support into the existing Salesforce Service Cloud console. To modernize contact centers, brands must leverage smart technologies like Salesforce Service Cloud Voice (a native Salesforce Product with Contact Center powered by Amazon Web Services) to deliver personalized services from anywhere.
The Salesforce Service Cloud Voice is one of the many powerful Salesforce Professional Services that are powering business to grow everyday!
Why Choose Salesforce Service Cloud Voice?
Is your contact center struggling with disconnected channels and frustrated customers? Salesforce Service Cloud Voice cuts through the chaos, delivering a unified platform that drives tangible results.
Seamlessly integrating voice conversations, digital channels, and customer data in real-time, it empowers you to:
-
Enhance Customer Experience
-
Boost Agent Productivity
Boost Agent Productivity
Equip agents to handle multiple channels effortlessly from a single interface, eliminating system-switching delays.
-
Improve Data Integration
Improve Data Integration
Ensure real-time update of customer data across all touchpoints, empowering agents with timely insights.
-
Advanced Analytics
Advanced Analytics
Gain actionable insights into customer interactions and agent performance, optimizing service strategies.
-
Cloud-Based Scalability
Cloud-Based Scalability
Scale effortlessly with a cloud-based solution that adapts to your evolving business needs without heavy infrastructure investments.
-
Flexibility and Customization
Flexibility and Customization
Tailor Salesforce Service Cloud Voice to fit your unique business processes and requirements for a personalized solution.
Enhance Customer Experience
Provide seamless, personalized customer journeys by integrating voice and digital interactions.
Boost Agent Productivity
Equip agents to handle multiple channels effortlessly from a single interface, eliminating system-switching delays.
Improve Data Integration
Ensure real-time update of customer data across all touchpoints, empowering agents with timely insights.
Advanced Analytics
Gain actionable insights into customer interactions and agent performance, optimizing service strategies.
Cloud-Based Scalability
Scale effortlessly with a cloud-based solution that adapts to your evolving business needs without heavy infrastructure investments.
Flexibility and Customization
Tailor Salesforce Service Cloud Voice to fit your unique business processes and requirements for a personalized solution.
Ready To Future-Proof Your Contact Center?
Comprehensive Services to Fuel All Your Contact Center Needs
With our expertise, you can experience the power of Service Cloud Voice and future-proof your cloud contact center. From consultation to seamless integration, we ensure a successful Service Cloud Voice setup aligned with your business objectives.
Consultation
Our seasoned consultants collaborate closely with your team to gain a deep understanding of your business objectives, challenges, and opportunities. Through collaborative sessions, we craft a strategic roadmap that precisely aligns Salesforce Service Cloud Voice with your organizational goals. This personalized approach ensures every interaction resonates, driving meaningful outcomes for your business.
Setup
Leave the intricate setup process to our experienced professionals. We meticulously configure Salesforce Service Cloud Voice to meet your specifications, ensuring a seamless transition and minimal disruption to your daily operations. With Grazitti, you can trust that your Salesforce Service Cloud Voice Setup will be optimized for success from day one.
Implementation
Trust our experienced professionals to handle the intricate setup of Salesforce Service Cloud Voice with precision. We meticulously configure the platform to your exact specifications, ensuring a seamless transition and minimal disruption to your daily operations. We ensure that the solution meets your unique use cases, whether it involves SMS transfers, linking calls to cases, voicemail setup, configuring contact flows, or other critical aspects crucial to supporting your company’s business processes. Count on Grazitti to optimize your setup for immediate and sustained success, empowering your team from day one.
Customization
At Grazitti, we understand that every business is unique. That’s why we offer extensive customization services to tailor Salesforce Service Cloud Voice to your exact specifications. Whether you need custom workflows, automation, or integrations, our team delivers solutions that enhance efficiency, productivity, and customer satisfaction.
Migration
Trust our experts to handle the migration of your data and workflows to Salesforce Service Cloud Voice. With meticulous planning and execution, we ensure that your data integrity is preserved throughout the transition, minimizing downtime and maximizing continuity for your business.
Integration
Maximize the potential of Salesforce Service Cloud Voice by integrating it with your existing systems through Computer Telephony Integration (CTI). Our specialists leverage industry best practices to create a unified ecosystem that streamlines operations, enhances collaboration, and drives business growth.
Region-based Solution
Operating in a global marketplace requires compliance with local regulations and catering to diverse customer needs across different geographic regions. Our region-based solutions are designed to address these challenges, providing scalable, adaptable Salesforce Service Cloud Voice implementations that meet regulatory requirements and exceed customer expectations.
Dashboards and Reporting
Improve SLA reporting with our real-time dashboards. Also, to ensure that your support operations are transparent, and each stakeholder has visibility, we can also curate structured reporting visibility based on hierarchy.
Empower Your Contact Center Agents to Deliver
Personalized Interactions
Key Features of Salesforce Service Cloud Voice
Universal Call Controls
Salesforce Service Cloud Voice offers universal call controls that allow agents to manage calls effortlessly, improving efficiency and response times.
In-Call Intelligence and Process Automation
With Salesforce Voice Cloud, leverage in-call intelligence and process automation to provide agents with real-time suggestions and automate routine tasks, enhancing overall productivity.
Real-Time Call Transcription
Real-time call transcription ensures that every conversation is accurately documented, enabling agents to reference past interactions quickly and maintain a high level of service.
Guided Voice Setup
The guided voice setup feature in Salesforce Service Cloud Voice simplifies the onboarding process, ensuring your contact center is up and running swiftly and effectively.
Omni-Channel Service Controls
With Salesforce Service Cloud Voice, manage all customer interactions across various channels from a single interface, providing a consistent and efficient customer service experience.
Better Interactive Voice Response (IVR) Solution
Salesforce Service Cloud Voice offers a customized and business-approved IVR system, enhancing communication with customers through high-end IVR solutions. This ensures that customers are efficiently directed to the right resources and receive prompt assistance.
After Work Time
Salesforce Service Cloud Voice provides agents with dedicated after-work time to summarize information gathered during calls. This feature helps agents ensure that all customer interactions are accurately documented and follow-up actions are properly planned.
Why Choose Us?
With our agile approach, industry knowledge, and a team of certified experts, you can use Salesforce Service Cloud Voice right to transform your employee and customer experience.
What you’ll get:
An Experienced and Outcome-Focused Team: Our team is dedicated to ensuring your success with Salesforce Service Cloud Voice.
Customer-Centric Approach: We prioritize your needs and tailor our solutions to provide the best results.
An Exclusive Customer Success Manager: You’ll have a dedicated manager to guide you through every step of your Salesforce Service Cloud Voice setup.
Expert Availability for Support & Maintenance: Our experts are always available to provide ongoing support and maintenance, ensuring your Salesforce Voice Cloud operates seamlessly.
A Trusted Partner: Partner with us for a reliable and effective implementation of Salesforce Service Cloud Voice
Success Stories: Testament to Our Salesforce Prowess
I really admire the team’s hard work, dedication and sense of responsibility. It’s also been very easy to approach the team, even during late hours, which I appreciate very much.
Grazitti is a very capable and easy to work with Salesforce and force.com development partner who combines solid technical expertise and the cost benefits of the offshore model. I leveraged them heavily while at Marketo, and was always more than happy with the results.
Right from the start the Grazitti team gave us the confidence that we do not need to have a plan B. Once things started rolling – they could accommodate a number of requirements made by the operating teams within the timeframe.
Achieve Success With Our Expertise in the Salesforce Suite
We offer more than just Salesforce Service Cloud Voice Services, know more about our extensive Salesforce expertise here:
Salesforce Sales Cloud
Streamline and optimize your sales processes and workflows with our Salesforce Sales Cloud services. Our Salesforce-certified experts will help you maximize your sales team’s efficiency and effectiveness with Sales Cloud.
Salesforce Service Cloud
Enhance customer satisfaction and loyalty with our Salesforce Service Cloud solutions. We provide comprehensive service offerings to help you deliver exceptional customer service experiences.
Salesforce Revenue Cloud & CPQ
Optimize revenue management and configure, price, and quote (CPQ) processes with Salesforce Revenue Cloud. Our CPQ specialists will help you streamline sales processes and improve quoting accuracy.
Salesforce Experience Cloud
Build engaging digital experiences for your customers and partners with Salesforce Experience Cloud. Our team will assist you in creating personalized and intuitive user experiences.
Salesforce FSL (Field Service Lightning)
Manage your field service operations efficiently with Salesforce Field Service Lightning. Our experts will help you optimize scheduling, dispatching, and mobile workforce management.
Salesforce Commerce Cloud
Develop and deploy scalable e-commerce solutions with Salesforce Commerce Cloud. Our salesforce specialists will ensure your online store delivers a seamless shopping experience.
Salesforce Einstein AI
Harness the power of AI to make data-driven decisions and predictions with Salesforce Einstein AI. Our AI experts will help you leverage Einstein’s capabilities to drive business growth and efficiency.
Salesforce Communication Cloud
Ensure consistent and effective communication across all channels with Salesforce Communication Cloud. Our communication specialists will help you unify messaging and improve customer engagement.
Salesforce Manufacturing Cloud
Drive operational efficiency and collaboration in your manufacturing processes with Salesforce Manufacturing Cloud. Our industry experts will help you streamline production, planning, and partner management with Manufacturing Cloud.
Salesforce Financial Services Cloud
Transform financial services and operations with Salesforce Financial Services Cloud. Our Salesforce experts will help you manage client relationships, transactions, and compliance effectively.
Salesforce Marketing Cloud
Our expertise in Salesforce Marketing Cloud services drives targeted campaigns, predictive lead scoring, and AI-driven content recommendations. This boosts engagement and ROI by optimizing marketing performance.
Let’s elevate your business to new heights with our comprehensive Salesforce expertise. Contact us today and let’s sculpt your Salesforce success story together!
Resource Hub
Case Study
Increasing Agent Productivity by 20% through Einstein Case Wrap-Up Implementation for a Finance Company
Case Study
Migrating from Salesforce Reports and Dashboards to Einstein Analytics to Reduce Report Generation Time by 60%
Frequently Asked Questions
What is Salesforce Service Cloud Voice?
Salesforce Service Cloud Voice is a comprehensive solution that integrates voice communications into Salesforce Service Cloud. It enables customer service representatives to manage phone calls seamlessly within the Salesforce platform, providing a unified interface for all customer interactions.
How do I get started with Service Cloud Voice?
To get started with Service Cloud Voice, you need a Salesforce Service Cloud license and a Service Cloud Voice subscription. Once you have the necessary licenses and subscriptions, you can enable Service Cloud Voice through the Salesforce setup menu by navigating to Setup > Service Voice > Settings and following the guided setup process.
Is Service Cloud Voice a CTI (Computer Telephony Integration)?
Yes, Service Cloud Voice is a CTI solution. It integrates telephony systems with Salesforce Service Cloud, allowing agents to make, receive, and manage phone calls directly within the Salesforce platform. It offers features such as call routing, screen pops with customer information, call transcripts, and real-time analytics to enhance agent productivity and customer satisfaction.
Can Salesforce Service Cloud Voice scale as our business grows?
Yes, Service Cloud Voice is scalable and can accommodate the growing needs of your business. Whether you're adding new agents, expanding your customer base, or integrating additional Salesforce Clouds, Service Cloud Voice can scale with your business requirements.
Is Service Cloud Voice customizable to suit our specific business needs?
Yes, Service Cloud Voice is highly customizable, allowing businesses to tailor the solution to their unique requirements. From custom call flows to personalized dashboards, you can adapt SFDC Service Cloud Voice to fit your business processes seamlessly.