Lightning Console
Agents have easy access to customer profiles, case histories, and insightful dashboards, keeping them informed and engaged.
Your Result-Driven Salesforce Crest Partner
Our Customers
Build Lasting Loyalty With Salesforce Service Cloud Services
Turn every interaction into a brand victory with Salesforce Service Cloud. Deliver a seamless omnichannel experience, personalize interactions with AI, and empower agents to become customer superheroes. Partner with Grazitti for proven Salesforce expertise, end-to-end support, and measurable results with Salesforce Service Cloud Services.
Salesforce Service Cloud offers a powerful suite of tools that, when expertly configured and customized, can transform your support operations. Our Salesforce experts are ready to assist you at any stage of your journey with our comprehensive Salesforce Service Cloud Services ensuring you extract the maximum value from your investment.
Why Choose Salesforce Service Cloud?
Salesforce Service Cloud delivers a seamless omnichannel experience, empowering agents with AI-powered tools to resolve issues faster and personalize interactions.
Here are a few features of Salesforce Service Cloud that help turn frustrated calls into happy customers:
Omni-Channel Routing
Omnichannel Routing assigns cases to the right agents based on skills and availability, leading to faster customer solutions.
Live Agent
Live Agent allows customers to connect with service agents via real-time 1:1 chat from any device, with multilingual support and swift routing to subject matter experts for efficient customer service.
Einstein Conversation Mining
Leverage Einstein Conversation Mining, powered by Natural Language Processing (NLP) to analyze customer interactions to identify patterns and trends.
Service Analytics
Powered by Einstein, Service Analytics uncovers hidden trends in customer interactions, allowing you to generate actionable reports and optimize processes for maximum efficiency.
Case Management
Streamline the entire case lifecycle with automated actions, freeing your agents from tedious tasks and allowing them to deliver superior support experiences.
Self-Service Communities
Use Lightning Community Builder to create communities where customers can find answers anytime, boosting engagement and efficiency.
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Lightning Console
Lightning Console
Agents have easy access to customer profiles, case histories, and insightful dashboards, keeping them informed and engaged.
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Omni-Channel Routing
Omni-Channel Routing
Omnichannel Routing assigns cases to the right agents based on skills and availability, leading to faster customer solutions.
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Live Agent
Live Agent
Our Live Agent allows customers to connect with service agents via real-time 1:1 chat from any device, with multilingual support and swift routing to subject matter experts for efficient customer service.
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Einstein Conversation Mining
Einstein Conversation Mining
Leverage Einstein Conversation Mining, powered by Natural Language Processing (NLP) to analyze customer interactions to identify patterns and trends.
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Service Analytics
Service Analytics
Powered by Einstein, Service Analytics uncovers hidden trends in customer interactions, allowing you to generate actionable reports and optimize processes for maximum efficiency.
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Case Management
Case Management
Streamline the entire case lifecycle with automated actions, freeing your agents from tedious tasks and allowing them to deliver superior support experiences.
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Self-Service Communities
Self-Service Communities
Use Lightning Community Builder to create communities where customers can find answers anytime, boosting engagement and efficiency.
Moreover, with our Salesforce Service Cloud Services, we can provide a robust, personalized platform, ensuring you stay updated with the latest customer information. We create a unified ecosystem that empowers your business, employees, and customers to thrive.
Form Your Customer Support A-Team
Empower Collaboration, Crush Wait Times, and Win Loyalty
Take action now to transform your customer service with our Salesforce Service Cloud consultant today. Schedule a 1:1 consultation to discover how our tailored Salesforce Service Cloud Services can elevate your service operations for exceptional customer satisfaction.
Empower Agents & Delight Customers With Tailored Salesforce Service Cloud Services
Achieve faster, smarter customer service and drive business growth with our expert-led Salesforce Service Cloud Services. Experience unparalleled customer experiences at every touchpoint.
Consultation for
Salesforce Service Cloud
Our Salesforce Service Cloud Services aligns your business goals with Salesforce capabilities. We map your objectives to Salesforce functionalities, recommend the most suitable edition, and ensure cost-effective solutions tailored to your needs.
Implementation of
Salesforce Service Cloud
We specialize in Salesforce Service Cloud implementation that empowers businesses to efficiently manage and scale their support operations. Our implementation expertise offers seamless Salesforce Service Cloud deployment, ensuring it adapts to your needs. We ensure the necessary customizations and integrations to meet your requirements. Our strategic planning guarantees each Salesforce Service Cloud implementation step is completed on time and within budget. As a top Salesforce Service Cloud implementation partner, we empower organizations with AI-driven analytics to enhance productivity.
Migration to Salesforce Service Cloud Lightning Experience
Transition smoothly to Salesforce Service Cloud Lightning with our expert migration services, ensuring zero data loss and enhanced performance. Our structured approach to Salesforce Service Cloud migration minimizes risks and ensures that your team can take full advantage of the advanced features offered by Salesforce Service Cloud Lightning.
Integration With Salesforce Service Cloud
Maximize team productivity with our Salesforce Service Cloud Services. We seamlessly integrate Salesforce Service Cloud with intra and third-party systems, including ERP and CTI solutions, to create a highly collaborative service ecosystem. By integrating all systems, our team of Salesforce Service Cloud consultants ensures you can access real-time information, fostering an efficient and responsive work environment that delivers an exceptional customer experience.
Custom Solution Development for Salesforce Service Cloud
Align your service operations with custom-developed solutions that drive efficiency and revenue growth. We design and implement components and objects within Salesforce Service Cloud tailored to your unique business needs, helping you optimize your service processes and achieve better results.
Audit for Salesforce Service Cloud
Achieve optimal system performance with a comprehensive audit from our Salesforce Service Cloud experts. Our audit ensures that your Salesforce Service Cloud organization is functioning correctly and efficiently, identifying any potential issues before they become major problems. By doing so, we help minimize downtime, reduce operational costs, and enhance customer satisfaction, ultimately driving business growth and success.
Quality Assurance for Salesforce Service Cloud Instance
Deliver exceptional customer service with our focus on process improvement and a bug-free Salesforce Service Cloud environment. Our quality assurance services ensure that your Salesforce Service Cloud implementation is flawless, reducing downtime and enhancing service delivery.
Self-Service With Communities
Empower your customers with robust self-service capabilities through our robust community development within Salesforce Service Cloud. We enable features like one-click case creation and management within your customer community, allowing customers to resolve issues independently. Our services ensure seamless integration and customization, reducing the burden on your support team, improving customer satisfaction, and driving efficiency across your organization.
Personalization With Salesforce Service Cloud
Deliver personalized service experiences across all channels, turning customers into loyal brand advocates. Our Salesforce Service Cloud solutions leverage customer data to provide tailored interactions, ensuring each customer feels valued and understood, enhancing their overall experience and loyalty.
Field Service Lightning (FSL)
Extend your customer service capabilities beyond the office with Field Service Lightning (FSL), we help you to ensure your field technicians have the tools and information they need to deliver exceptional on-site service.
Why Choose Grazitti Interactive as Your Salesforce Service Cloud Services Partner?
From meticulous configuration to strategic customization, our consultants ensure your Salesforce Service Cloud platform is finely tuned to meet your unique business needs.
Your Success Comes First
Three things define us:
- Customer-centricity
- focus on research
- A penchant for asking the right questions.
These qualities allow us to communicate regularly, and deliver within your budget and time.
We Are an ISV and Cloud Alliance Partner
We have been associated with Salesforce for several years and hold a reputable partnership.
We Leverage Our Industry Experience to Deliver Solutions
Having worked in a number of verticals, we understand your pain points and offer well-researched and tried-and-tested solutions.
We Have Expertise Across All Salesforce Products
With 10+ years of experience in crafting innovative solutions on the Salesforce platform, we are your trusted Salesforce partners with cross-product expertise.
Our Solutions Are Holistic
Your Service Cloud does not exist as a standalone implementation. We work with you to understand the role, each Salesforce component plays in your business, and to suggest solutions that fit in the bigger picture.
Our Project Success Managers Ensure Seamless Delivery
Be it hours, billing, or a smooth relationship, our product success managers keep you on top of developments in your project. We emphasize clear and frequent communication.
Ready to Ace Your Service Goals With
Salesforce Service Cloud?
Our Customers Love Us
I really admire the team’s hard work, dedication and sense of responsibility. It’s also been very easy to approach the team, even during late hours, which I appreciate very much.
Grazitti is a very capable and easy to work with Salesforce and force.com development partner who combines solid technical expertise and the cost benefits of the offshore model. I leveraged them heavily while at Marketo, and was always more than happy with the results.
Right from the start the Grazitti team gave us the confidence that we do not need to have a plan B. Once things started rolling – they could accommodate a number of requirements made by the operating teams within the timeframe.
Unlock Business Success With Our Expertise
Across the Salesforce Ecosystem
We offer more than just Salesforce Service Cloud Services, know more about our extensive Salesforce expertise here:
Salesforce Sales Cloud
Streamline and optimize your sales processes and workflows with our Salesforce Sales Cloud services. Our Salesforce-Certified Experts will help you maximize your sales team’s efficiency and effectiveness with Sales Cloud.
Salesforce Marketing Cloud
Enhance customer satisfaction and loyalty with our Salesforce Service Cloud solutions. We provide comprehensive service offerings to help you deliver exceptional customer service experiences.
Salesforce Revenue Cloud & CPQ
Optimize revenue management and configure, price, and quote (CPQ) processes with Salesforce Revenue Cloud. Our CPQ specialists will help you streamline sales processes and improve quoting accuracy.
Salesforce Experience Cloud
Build engaging digital experiences for your customers and partners with Salesforce Experience Cloud. Our team will assist you in creating personalized and intuitive user experiences.
Salesforce Service Cloud Voice
Integrate voice communication seamlessly into your customer service operations with Salesforce Service Cloud Voice. Our experts will help you implement and optimize voice solutions for better customer interactions.
Salesforce Commerce Cloud
Develop and deploy scalable e-commerce solutions with Salesforce Commerce Cloud. Our salesforce specialists will ensure your online store delivers a seamless shopping experience.
Salesforce Einstein AI
Harness the power of AI to make data-driven decisions and predictions with Salesforce Einstein AI. Our AI experts will help you leverage Einstein’s capabilities to drive business growth and efficiency.
Salesforce Communication Cloud
Ensure consistent and effective communication across all channels with Salesforce Communication Cloud. Our communication specialists will help you unify messaging and improve customer engagement.
Salesforce FSL (Field Service Lightning)
Manage your field service operations efficiently with Salesforce Field Service Lightning. Our experts will help you optimize scheduling, dispatching, and mobile workforce management.
Salesforce Manufacturing Cloud
Drive operational efficiency and collaboration in your manufacturing processes with Salesforce Manufacturing Cloud. Our industry experts will help you streamline production, planning, and partner management with Manufacturing Cloud.
Salesforce Financial Services Cloud
Transform financial services and operations with Salesforce Financial Services Cloud. Our Salesforce experts will help you manage client relationships, transactions, and compliance effectively.
Let’s elevate your business to new heights with our comprehensive Salesforce expertise. Contact us today and let’s sculpt your Salesforce success story together!
Resource Hub
Case Study
Increasing Agent Productivity by 20% through Einstein Case Wrap-Up Implementation for a Finance Company
Case Study
Migrating from Salesforce Reports and Dashboards to Einstein Analytics to Reduce Report Generation Time by 60%
Frequently Asked Questions (FAQs)
What is Salesforce Service Cloud, and how can it benefit my business?
Salesforce Service Cloud is a customer service platform that provides a comprehensive set of tools to manage and resolve customer inquiries efficiently. It enhances customer satisfaction through features like case management, knowledge management, and AI-powered insights. By using Salesforce Service Cloud, businesses can streamline their support processes, reduce response times, and provide personalized customer experiences, ultimately leading to higher customer loyalty and retention.
How does AI integration improve the functionality of Salesforce Service Cloud?
AI integration, specifically through Salesforce's Einstein Analytics, enhances the functionality of Service Cloud by providing predictive insights and automation. AI can analyze customer data to anticipate issues, suggest solutions, and automate routine tasks, allowing your support team to focus on more complex inquiries. This leads to faster issue resolution, improved customer satisfaction, and a more efficient support operation.
What are the benefits of migrating to Salesforce Service Cloud Lightning Experience?
Migrating to Salesforce Service Cloud Lightning Experience offers several benefits, including a modern, user-friendly interface, enhanced productivity features, and better performance. The Lightning Experience also provides advanced tools for automation, analytics, and customization, allowing businesses to optimize their customer service operations. Our expert migration services ensure a seamless transition with minimal downtime and no data loss.
Can you customize Salesforce Service Cloud to fit my specific business needs?
Yes, we specialize in customizing Salesforce Service Cloud to align with your unique business requirements. Our team can develop custom components and objects tailored to your processes, ensuring that the platform enhances your operational efficiency and supports your specific goals. Customization includes creating specialized workflows, integrating with other systems, and building custom dashboards and reports.
How do your Salesforce Service Cloud audits work?
Our Salesforce Service Cloud audits involve a thorough evaluation of your current implementation to identify potential issues and areas for improvement. We assess system performance, data integrity, security settings, and overall configuration. Based on our findings, we provide strategic recommendations and implement targeted adjustments. This ensures your Salesforce Service Cloud operates at peak efficiency, driving business growth by reducing downtime, enhancing customer satisfaction, and increasing operational efficiency, ultimately leading to better business outcomes and a stronger competitive edge.