Deliver Optimal Results With Expert Salesforce QA Services

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Salesforce Crest Level Partner

Our Customers

Faster, Robust, and Bug-Free Salesforce Instance With Our Salesforce QA Services

As your business grows, ensuring your Salesforce instance is robust, reliable, and high-performing is essential. This is where expert Salesforce Professional Services come in!

Our Salesforce QA services offer comprehensive Salesforce testing services, including functional, integration, regression, and performance testing. Our team of seasoned professionals utilizes advanced Salesforce testing tools to deliver precise and efficient testing, ensuring your platform is error-free and optimized for performance. Tailored to meet your unique needs, our Salesforce quality assurance solution aligns with your business goals for maximum value. With a proven track record in Salesforce QA, we help businesses achieve seamless and reliable Salesforce operations.

Eliminate Downtime, Get Up & Running Quickly With Expert Salesforce QA Services

At Grazitti, our Salesforce QA services are designed to optimize the efficiency of each Salesforce Org through meticulous testing and quality assurance. Our expertise spans various Salesforce Clouds, ensuring your platform performs at its peak, delivering seamless and high-quality user experiences.

Salesforce Sales Cloud

Salesforce Sales Cloud is the backbone of your sales operations, streamlining lead management and opportunity tracking. Our Salesforce QA services ensure that every aspect of your Salesforce Sales Cloud operates seamlessly, enhancing your sales team’s productivity and accuracy. We validate lead capture forms, opportunity workflows, and sales data accuracy to guarantee that your sales data is reliable and actionable. By testing the functionality and performance of automated workflows, tasks, and email sequences, we ensure that your sales automation processes are efficient and error-free. Furthermore, our Salesforce QA testing of forecasting models and reporting tools ensures that your sales forecasts are accurate, empowering you to make informed decisions and drive sales growth.

Salesforce Service Cloud

Salesforce Service Cloud is essential for delivering top-notch customer service. Our Salesforce QA testing services focus on ensuring that your case management and ticketing systems function flawlessly. We rigorously test case creation, routing, escalation procedures, and resolution processes to ensure your customer service operations are smooth and efficient. Additionally, we verify the functionality, searchability, and content accuracy of your knowledge base and self-service portal, enabling your customers to find answers quickly and easily. With our expert Salesforce QA services, we also ensure a seamless user experience and functionality within your online customer communities, fostering engagement and satisfaction among your customers.

Salesforce Revenue Cloud & CPQ

Salesforce Revenue Cloud & CPQ streamline your revenue operations, from product configuration to billing. Our Salesforce QA services meticulously test the accurate configuration of product bundles, pricing rules, and quote generation to prevent errors and ensure precision. We validate smooth order processing, subscription management, and recurring billing functionalities, ensuring that your revenue processes are efficient and reliable. Our Salesforce QA testing also focuses on sales contract management, ensuring accurate contract generation, approval workflows, and e-signature functionality. This comprehensive approach to Salesforce quality assurance testing ensures that your revenue operations are optimized for efficiency and accuracy.

Salesforce Experience Cloud

Salesforce Experience Cloud, also known as Community Cloud, empowers you to create engaging digital experiences for your customers, partners, and employees. Our Salesforce QA services ensure that your websites and portals function seamlessly across all devices. We test navigation, content rendering, and user experience to ensure that your users have a positive and consistent experience. With our expert Salesforce QA services, we also ensure the seamless operation of community features such as forums, discussions, and member profiles, as well as integrations with external systems. By verifying consistent brand application and customization, we help you deliver a cohesive and engaging digital experience that strengthens your brand and fosters loyalty.

Salesforce Marketing Cloud

Salesforce Marketing Cloud empowers your marketing team to create personalized and effective campaigns. Our Salesforce QA services ensure that your marketing automation tools and campaigns run smoothly and deliver the right message to the right audience. We test email campaign creation, scheduling, deliverability, and performance analytics to ensure your email marketing efforts are effective and error-free. Additionally, we ensure the proper functionality of landing pages, lead capture forms, and data integration with Salesforce, enabling you to capture and manage leads efficiently. Our Salesforce QA testing also validates accurate marketing campaign tracking, data analysis, and reporting functionalities, providing you with the insights needed to optimize your marketing strategies and achieve your goals.

Salesforce Service Cloud Voice

At Grazitti, we specialize in ensuring seamless integration of Salesforce Service Cloud Voice, leveraging rigorous Salesforce QA testing methodologies. Our approach focuses on optimizing call quality, clarity, and call routing to enhance customer experiences. We meticulously scrutinize call center functionalities including call recording, call analytics, and Computer Telephony Integration (CTI). By conducting thorough testing of these features, we not only optimize agent performance but also gain valuable customer insights crucial for business. With our Salesforce QA services, we enable you to deliver transparent communication and efficient call handling, setting the foundation for exceptional customer service.

Salesforce Einstein

Harness the full potential of Salesforce Einstein with our comprehensive Salesforce QA testing services. We specialize in conducting in-depth testing of AI-powered features such as lead scoring, opportunity insights, and predictive analytics. Our rigorous testing ensures the accuracy and effectiveness of Einstein’s functionalities, empowering businesses to make informed decisions and drive growth. We also prioritize data integrity checks to validate clean and accurate data feeds, crucial for optimizing decision-making processes. With our Salesforce QA services, we enable you to unlock the true power of AI within your Salesforce environment.

Salesforce Commerce Cloud

For businesses relying on Salesforce Commerce Cloud, Grazitti offers robust Salesforce QA testing services to optimize performance and reliability. We meticulously test product catalogs, shopping cart functionality, and secure payment gateways to ensure a smooth and secure buying journey for your customers. Our performance testing methodologies simulate high traffic volumes to guarantee that your storefront remains responsive even during peak loads. With our Salesforce QA services, we enable you to deliver a seamless shopping experience that drives customer satisfaction and boosts sales.

Salesforce Communication Cloud

For businesses implementing Salesforce Communication Cloud, Grazitti offers streamlined Salesforce QA testing services to ensure flawless operation across various communication channels. Our compatibility testing spans SMS, email, social media messaging, and live chat functionalities, guaranteeing seamless integration and performance. We conduct thorough security audits and penetration testing to safeguard your customer data and brand reputation. By identifying and mitigating potential vulnerabilities, we help you maintain trust and reliability across all communication channels. With our Salesforce QA services, we enable you to streamline your Salesforce Communication Cloud implementation, delivering secure and efficient communication services.

Salesforce Field Service Lightning

Our Salesforce QA services are tailored to ensure seamless field operations and maximize efficiency in service delivery. We meticulously test functionalities such as work order management, scheduling, and mobile app integrations to guarantee smooth execution of field service tasks. By validating automatic dispatching, skills-based routing, and real-time data synchronization, we optimize resource allocation for enhanced operational efficiency. Our rigorous Salesforce QA process also focuses on offline capabilities, diagnostics, and knowledge base integration, empowering technicians to achieve higher first-time fix rates and thereby maximizing customer satisfaction.

Salesforce Finance Cloud

We offer specialized Salesforce QA services for Salesforce Finance Cloud designed to ensure robust financial operations and data integrity. Our comprehensive testing approach guarantees accuracy in financial functionalities such as revenue recognition, general ledger management, and account reconciliation, safeguarding financial data integrity and regulatory compliance. We rigorously test automated workflows for tasks like invoicing, expense management, and payment processing to streamline financial operations and reduce errors. Our Salesforce QA specialists meticulously validate reporting tools and dashboards to ensure financial data visualizations are precise and actionable, supporting informed decision-making and regulatory reporting requirements.

Salesforce Manufacturing Cloud

For manufacturers leveraging Salesforce Manufacturing Cloud, we provide comprehensive Salesforce QA services aimed at streamlining production processes and optimizing manufacturing workflows. We rigorously test functionalities such as production planning, bill of materials (BOM) management, and quality control processes to ensure seamless operations. Our Salesforce QA experts focus on enhancing inventory control through accurate inventory tracking, demand forecasting, and material requirement planning, thereby minimizing stockouts and overstocking issues. We validate integration with quality management tools to ensure defect tracking, non-conformance reporting, and corrective action procedures function flawlessly, ultimately optimizing product quality and compliance.

Salesforce Sales Cloud

Salesforce Sales Cloud

Salesforce Sales Cloud is the backbone of your sales operations, streamlining lead management and opportunity tracking. Our Salesforce QA services ensure that every aspect of your Salesforce Sales Cloud operates seamlessly, enhancing your sales team’s productivity and accuracy. We validate lead capture forms, opportunity workflows, and sales data accuracy to guarantee that your sales data is reliable and actionable. By testing the functionality and performance of automated workflows, tasks, and email sequences, we ensure that your sales automation processes are efficient and error-free. Furthermore, our Salesforce QA testing of forecasting models and reporting tools ensures that your sales forecasts are accurate, empowering you to make informed decisions and drive sales growth.
Salesforce Service Cloud

Salesforce Service Cloud

Salesforce Service Cloud is essential for delivering top-notch customer service. Our Salesforce QA testing services focus on ensuring that your case management and ticketing systems function flawlessly. We rigorously test case creation, routing, escalation procedures, and resolution processes to ensure your customer service operations are smooth and efficient. Additionally, we verify the functionality, searchability, and content accuracy of your knowledge base and self-service portal, enabling your customers to find answers quickly and easily. With our expert Salesforce QA services, we also ensure a seamless user experience and functionality within your online customer communities, fostering engagement and satisfaction among your customers.
Salesforce Revenue Cloud & CPQ

Salesforce Revenue Cloud & CPQ

Salesforce Revenue Cloud & CPQ streamline your revenue operations, from product configuration to billing. Our Salesforce QA services meticulously test the accurate configuration of product bundles, pricing rules, and quote generation to prevent errors and ensure precision. We validate smooth order processing, subscription management, and recurring billing functionalities, ensuring that your revenue processes are efficient and reliable. Our Salesforce QA testing also focuses on sales contract management, ensuring accurate contract generation, approval workflows, and e-signature functionality. This comprehensive approach to Salesforce quality assurance testing ensures that your revenue operations are optimized for efficiency and accuracy.
Salesforce Experience Cloud

Salesforce Experience Cloud

Salesforce Experience Cloud, also known as Community Cloud, empowers you to create engaging digital experiences for your customers, partners, and employees. Our Salesforce QA services ensure that your websites and portals function seamlessly across all devices. We test navigation, content rendering, and user experience to ensure that your users have a positive and consistent experience. With our expert Salesforce QA services, we also ensure the seamless operation of community features such as forums, discussions, and member profiles, as well as integrations with external systems. By verifying consistent brand application and customization, we help you deliver a cohesive and engaging digital experience that strengthens your brand and fosters loyalty.
Salesforce Marketing Cloud

Salesforce Marketing Cloud

Salesforce Marketing Cloud empowers your marketing team to create personalized and effective campaigns. Our Salesforce QA services ensure that your marketing automation tools and campaigns run smoothly and deliver the right message to the right audience. We test email campaign creation, scheduling, deliverability, and performance analytics to ensure your email marketing efforts are effective and error-free. Additionally, we ensure the proper functionality of landing pages, lead capture forms, and data integration with Salesforce, enabling you to capture and manage leads efficiently. Our Salesforce QA testing also validates accurate marketing campaign tracking, data analysis, and reporting functionalities, providing you with the insights needed to optimize your marketing strategies and achieve your goals.
Salesforce Service Cloud Voice

Salesforce Service Cloud Voice

At Grazitti, we specialize in ensuring seamless integration ofSalesforce Service Cloud Voice Voice, leveraging rigorous Salesforce QA testing methodologies. Our approach focuses on optimizing call quality, clarity, and call routing to enhance customer experiences. We meticulously scrutinize call center functionalities including call recording, call analytics, and Computer Telephony Integration (CTI). By conducting thorough testing of these features, we not only optimize agent performance but also gain valuable customer insights crucial for business. With our Salesforce QA services, we enable you to deliver transparent communication and efficient call handling, setting the foundation for exceptional customer service.
Salesforce Commerce Cloud

Salesforce Commerce Cloud

For businesses relying on Salesforce Commerce Cloud, Grazitti offers robust Salesforce QA testing services to optimize performance and reliability. We meticulously test product catalogs, shopping cart functionality, and secure payment gateways to ensure a smooth and secure buying journey for your customers. Our performance testing methodologies simulate high traffic volumes to guarantee that your storefront remains responsive even during peak loads. With our Salesforce QA services, we enable you to deliver a seamless shopping experience that drives customer satisfaction and boosts sales.
Salesforce Einstein

Salesforce Einstein

Harness the full potential of Salesforce Einstein with our comprehensive Salesforce QA testing services. We specialize in conducting in-depth testing of AI-powered features such as lead scoring, opportunity insights, and predictive analytics. Our rigorous testing ensures the accuracy and effectiveness of Einstein’s functionalities, empowering businesses to make informed decisions and drive growth. We also prioritize data integrity checks to validate clean and accurate data feeds, crucial for optimizing decision-making processes. With our Salesforce QA services, we enable you to unlock the true power of AI within your Salesforce environment.
Salesforce Communication Cloud

Salesforce Communication Cloud

For businesses implementing Salesforce Communication Cloud, Grazitti offers streamlined Salesforce QA testing services to ensure flawless operation across various communication channels. Our compatibility testing spans SMS, email, social media messaging, and live chat functionalities, guaranteeing seamless integration and performance. We conduct thorough security audits and penetration testing to safeguard your customer data and brand reputation. By identifying and mitigating potential vulnerabilities, we help you maintain trust and reliability across all communication channels. With our Salesforce QA services, we enable you to streamline your Salesforce Communication Cloud implementation, delivering secure and efficient communication services.
Salesforce Field Service Lightning

Salesforce Field Service Lightning

Our Salesforce QA services are tailored to ensure seamless field operations and maximize efficiency in service delivery. We meticulously test functionalities such as work order management, scheduling, and mobile app integrations to guarantee smooth execution of field service tasks. By validating automatic dispatching, skills-based routing, and real-time data synchronization, we optimize resource allocation for enhanced operational efficiency. Our rigorous Salesforce QA process also focuses on offline capabilities, diagnostics, and knowledge base integration, empowering technicians to achieve higher first-time fix rates and thereby maximizing customer satisfaction.
Salesforce Manufacturing Cloud

Salesforce Manufacturing Cloud

For manufacturers leveraging Salesforce Manufacturing Cloud, we provide comprehensive Salesforce QA services aimed at streamlining production processes and optimizing manufacturing workflows. We rigorously test functionalities such as production planning, bill of materials (BOM) management, and quality control processes to ensure seamless operations. Our Salesforce QA experts focus on enhancing inventory control through accurate inventory tracking, demand forecasting, and material requirement planning, thereby minimizing stockouts and overstocking issues. We validate integration with quality management tools to ensure defect tracking, non-conformance reporting, and corrective action procedures function flawlessly, ultimately optimizing product quality and compliance.
Salesforce Finance Cloud

Salesforce Finance Cloud

We offer specialized Salesforce QA services for Salesforce Finance Cloud designed to ensure robust financial operations and data integrity. Our comprehensive testing approach guarantees accuracy in financial functionalities such as revenue recognition, general ledger management, and account reconciliation, safeguarding financial data integrity and regulatory compliance. We rigorously test automated workflows for tasks like invoicing, expense management, and payment processing to streamline financial operations and reduce errors. Our Salesforce QA specialists meticulously validate reporting tools and dashboards to ensure financial data visualizations are precise and actionable, supporting informed decision-making and regulatory reporting requirements.

Mitigate Risks and Safeguard Your Salesforce
Investment With Our Salesforce QA Expertise

Agile Salesforce Optimization Process We Follow

At Grazitti, we understand the critical role Salesforce plays in your business. That’s why we offer comprehensive Salesforce QA services to ensure your Salesforce implementation meets your specific needs and delivers optimal results. Our robust Salesforce QA process guarantees a high-quality, bug-free experience for your users.

Planning

To ensure that our Salesforce QA strategies align perfectly with your goals, we begin by auditing your current Salesforce platform. This audit helps us identify any existing issues and areas for improvement. Following the audit, we collaborate with your team to understand their objectives, user personas, and desired functionalities. This in-depth understanding allows us to create a customized test plan encompassing functional, non-functional, and user acceptance testing (UAT).

Test Case Creation

Our skilled Salesforce QA professionals meticulously create test cases that cover every aspect of your Salesforce configuration, customizations, and integrations. These test cases ensure seamless data flow, accurate calculations, and a user-friendly experience. This also includes selecting appropriate Salesforce testing tools and methodologies to maximize efficiency and accuracy.

Execution

Our experienced Salesforce QA engineers create detailed test cases tailored to your specific Salesforce modules and functionalities. We leverage a combination of manual and automated testing techniques to achieve the most comprehensive coverage. Our expertise streamlines repetitive tasks, freeing up resources for exploratory testing and edge-case scenarios.

Reporting

Defects identified during testing are documented meticulously within your preferred ticketing system. As a part of our Salesforce QA services process, we provide detailed reports outlining the issue, its severity, and recommended solutions, ensuring clear communication and efficient resolution.

Continuous Support

Boost your development process and cut costs with our Salesforce QA services. By automating test execution within your CI/CD pipeline, we identify and fix issues early, saving you time and resources. Experience faster time-to-market, lower rework costs, and enhanced developer focus on new features, strengthening your competitive edge.

Choose the Right Partner

Explore What Sets Us Apart as Your Trusted Salesforce Professional Services Partner

Turnaround Time

Experience lightning-fast turnaround as our AI-powered capabilities expedite processes.

80%

Cost Effective

Maximize your ROI while minimizing expenses with our cost-effective solutions.

90%

Quality NPS

Achieve unmatched, innovative, & high-quality Salesforce professional services for optimal business growth.

16+

Years of Domain-Driven Solutions

Gain access to pre-configured solutions customized to address the unique needs of your industry.

Start Your Salesforce Journey

Real Success, Real Stories: Learn How We’ve Helped Businesses Like Yours

I really admire the team’s hard work, dedication and sense of responsibility. It’s also been very easy to approach the team, even during late hours, which I appreciate very much.

Yogesh Kapoor,

Director, Enterprise Applications, MobileIron

Grazitti is a very capable and easy to work with Salesforce and force.com development partner who combines solid technical expertise and the cost benefits of the offshore model. I leveraged them heavily while at Marketo, and was always more than happy with the results.

Chris Russell,

Growth Marketing Pro, Double Haul Strategies

Right from the start the Grazitti team gave us the confidence that we do not need to have a plan B. Once things started rolling – they could accommodate a number of requirements made by the operating teams within the timeframe.

David Skyberg,

Product Manager, Ping Identity

FAQs

What is Salesforce QA (Quality Assurance)?

Salesforce QA, also known as Salesforce Testing Services or SFDC Testing, is the process of ensuring your Salesforce implementation functions flawlessly and meets your specific business needs. It involves a comprehensive approach to identify and eliminate bugs, validate functionalities, and optimize performance within your Salesforce org. Our Salesforce QA experts utilize robust Salesforce testing tools to perform various tests, including functional testing, security testing, performance testing, and more.

Why is there a need for Salesforce QA?

Even minor glitches in your Salesforce org can disrupt workflows, lead to inaccurate data, and hinder user adoption. These issues can result in downtime and lost revenue. Salesforce QA testing minimizes these risks by proactively identifying issues before they impact your operations and improving your bottom line. It ensures:

Quality and Functionality: Validates if your Salesforce org functions as intended, delivering accurate and reliable results.
Enhanced User Experience: Identifies usability issues for a smooth and efficient user experience.
Improved Performance: Optimizes Salesforce performance for faster loading times and efficient data processing.
Data Security: Ensures the integrity and security of your valuable customer data.

What is the cost of Salesforce QA?

The cost of Salesforce QA services can vary depending on the complexity of your Salesforce org, the scope of testing required, and the duration of the project. At Grazitti, we offer flexible engagement models to suit your specific needs. We can provide a transparent quote after understanding your requirements.

How does Grazitti ensure Salesforce QA aligns with my business objectives?

At Grazitti, we prioritize understanding your unique business goals before commencing Salesforce Quality Assurance. Our process involves:

In-depth Requirement Gathering: We discuss your specific needs and functionalities you want to test.
Test Plan Creation: We develop a customized test plan aligned with your business objectives.
Traceability Matrix Development: We link test cases to specific requirements for clear traceability.
Regular Communication: We maintain open communication channels throughout the testing process, keeping you informed of progress and findings.

What support options does Grazitti offer after Salesforce QA services are complete?

Our commitment to quality extends beyond the initial Salesforce QA testing phase. We offer ongoing support options to ensure your Salesforce org remains optimized:

Post-QA Bug Fixing: We assist in resolving any bugs identified during testing.
Performance Monitoring: We can monitor your Salesforce org's performance and recommend improvements.
Salesforce Expertise: Our team is available to answer your questions and provide ongoing Salesforce guidance.

What types of Salesforce testing services do you offer?

We offer a comprehensive suite of Salesforce Testing Services to ensure the quality, security, performance, and usability of your Salesforce org. Here's a closer look at some of our core offerings:

Functional Testing: Validates if all functionalities within your Salesforce org work as intended according to the business requirements and specifications. This includes testing core functionalities, custom objects, workflows, validations, and integrations.
Security Testing: Identifies vulnerabilities and potential security risks within your Salesforce org to protect your valuable customer data. This includes penetration testing, access control testing, and data encryption testing.
Performance Testing: Analyzes the response time and stability of your Salesforce org under load. This ensures your org can handle high volumes of data and users without performance degradation.
Regression Testing: Ensures that new customizations or updates haven't introduced bugs into existing functionalities of your Salesforce org.
Usability Testing: Evaluates user-friendliness and ease of use of your Salesforce Org from the end-user's perspective. This helps identify any usability issues that could hinder user adoption.

What Salesforce Clouds do you provide QA services for?

Grazitti's Salesforce QA services help businesses optimize their Salesforce Orgs by identifying and resolving issues before they impact users. Our meticulous testing ensures a seamless and high-quality user experience across various Salesforce Clouds, including:

Salesforce Sales Cloud: We test functionalities crucial for managing your sales pipeline, opportunities, and customer relationships.
Salesforce Marketing Cloud: We ensure your marketing campaigns run smoothly by testing email deliverability, landing pages, and automation workflows.
Salesforce Service Cloud: We test functionalities that empower your support team to deliver exceptional customer service, including case management, knowledge base articles, and live chat features.
Salesforce Experience Cloud: We guarantee a flawless user experience for custom portals and applications built on Salesforce Experience Cloud.
Salesforce Revenue Cloud & CPQ: We validate the accuracy and efficiency of your quote generation process and ensure smooth revenue recognition.

What are the benefits of using Salesforce testing tools?

Salesforce testing tools automate repetitive tasks, improve test coverage, and streamline the testing process, leading to several benefits:

Increased Efficiency: Automating repetitive tasks like data creation and test execution saves significant time and resources.
Improved Accuracy: Testing tools can help minimize human error and ensure consistent test execution.
Enhanced Coverage: Salesforce testing tools can help expand test coverage to include a wider range of scenarios and functionalities.
Detailed Reporting: These tools generate comprehensive reports that provide valuable insights into test results and identified defects.

How can I get started with Salesforce QA services from Grazitti?

Getting started with Salesforce QA services from Grazitti is easy. Simply contact us for a free consultation. Our Salesforce experts will discuss your specific needs and recommend a customized QA plan tailored to your Salesforce org and business objectives. We'll also provide you with a transparent quote for our services.

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Salesforce QA Services

Salesforce Crest Level Partner

Our Customers

Faster, Robust, and Bug-Free Salesforce Instance With Our Salesforce QA Services