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Microsoft Dynamics 365 Customer Service Partners

Personalize Customer Experience and Optimize Agent Productivity

Your Impact-Focused

We’re Present on

Empower Your Service Reps With MS Dynamics 365 Customer Service Capabilities

Copilot

Empower agents with AI-driven suggestions and automated responses for faster, more accurate support.

Real-Time Insights

Monitor live metrics and satisfaction scores to adapt instantly for better service.

Intelligent Routing

Use AI to assign cases to the best-suited agents based on skills and case specifics.

Conversational Chatbots

Automate routine inquiries with customizable chatbots for 24/7 support.

Customer and Channel Analytics

Gain insights into customer interactions across channels to optimize engagement.

Sentiment-Based Routing

Prioritize cases based on customer sentiment to address urgent concerns quickly.

Faster Customer Issue Tracking

Manage and resolve customer issues by creating detailed case records.

Record Case Interactions

Document every customer interaction for complete case histories.

Share Information in the Knowledge Base

Provide agents with instant access to helpful resources via the knowledge base.

Use Unified Routing

Direct customer requests to the right agents automatically with unified routing.

Manage Conversations Across Channels

Handle customer communications seamlessly across multiple channels, including calls.

AI-Driven Embedded Insights and Analytics

Leverage AI insights to elevate service quality and customer satisfaction.

Collaborate With MS Teams Experts

Connect with experts in real-time via Microsoft Teams for faster issue resolution.

Create and Track Service Levels

Define and monitor SLAs to meet service response standards.

Define Service Terms

Set clear service limits and entitlements to manage customer expectations.

Manage Performance and Productivity

Track agent performance and optimize workflows with data-driven reports and dashboards.

Create and Schedule Services

Plan and organize service appointments directly within the platform.

Participate in Chats

Engage with customers via real-time chat for immediate support.

Boost Agent Productivity With Dynamics 365 Customer Service Expertise

Enhance Customer Satisfaction

Providing personalized, data-driven support, Dynamics 365 helps companies anticipate customer needs and quickly address concerns, increasing satisfaction and loyalty.

Improve Agent Productivity

With an intuitive interface and AI-driven tools like Copilot, agents can access relevant information quickly, handle multiple cases, and resolve issues faster, boosting productivity and efficiency.

Efficient Case Management

With intelligent routing, unified inbox, and multi-channel capabilities, streamline case assignment and enable teams to handle queries seamlessly across various channels, reducing resolution times.

Data-Driven Decision Making

With real-time insights and analytics, give managers a comprehensive view of service performance and customer trends, helping them make informed adjustments and optimize the support process.

Proactive Support Through AI

Features like sentiment analysis and predictive insights enable companies to proactively identify and address potential issues before they escalate, reducing churn and enhancing customer retention.

Seamless Collaboration

Integrated tools like Microsoft Teams enable agents to cross-collaborate with experts or other departments in real-time, improving first-contact resolution rates, and promoting faster, more accurate responses.

Foster Personalized Customer Service With Grazitti’s Microsoft Dynamics 365 Customer Service Experts

Microsoft Dynamics 365 Customer Service Implementation

Our team sets up and configures Dynamics 365 Customer Service to align with your support goals, ensuring smooth and effective adoption across your organization.

Microsoft Dynamics 365 Customer Service Customization and Integration

We tailor Dynamics 365 Customer Service to your workflows and integrate it seamlessly with other platforms like CRM, ERP, and communication tools for a unified experience.

Microsoft Dynamics 365 Customer Service Training and Support

We provide in-depth training to empower your support teams with essential skills and provide ongoing assistance to maintain top performance.

Microsoft Dynamics 365 Customer Service Data Migration Services

Our specialists manage data migration from legacy systems to Dynamics 365 Customer Service, ensuring data accuracy and minimal disruption.

Microsoft Dynamics 365 Customer Service Analytics and Reporting

We enable advanced analytics within Dynamics 365 Customer Service to provide insights on performance, helping you make data-driven decisions.

Microsoft Dynamics 365 Customer Service Mobile Solutions

Our experts enable mobile access to Dynamics 365 Customer Service, empowering your support team to assist customers and resolve issues on the go.

Microsoft Dynamics 365 Customer Service Optimization

We continuously monitor and optimize your platform post-implementation, ensuring your team leverages Dynamics 365 Customer Service to its maximum potential.

Microsoft Dynamics 365 Customer Service Strategic Consulting

Our consultants provide strategic advice on best practices to use Dynamics 365 Customer Service, enhancing customer satisfaction and loyalty.

Empower Your Support Agents and Optimize Service Operations

Get 1:1 Consultation With Our Microsoft Dynamics 365 Customer Service Experts

Why Choose Grazitti Interactive as a Microsoft Dynamics 365 Customer Service Partner

Elevate Your Customer Support Strategy

Experience comprehensive Microsoft Dynamics 365 Customer Service solutions designed to support your business in delivering exceptional customer care. Our services empower support teams with intelligent routing, real-time insights, and streamlined workflows, ensuring your customer service achieves measurable success.

Extensive Experience

Our team has worked on over 100+ Microsoft projects.

Industry Leading Support

We combine the expertise of an enterprise with the personal touch of a boutique firm.

Cross-Industry Experience

We’ve worked with firms from diverse industries including healthcare, real estate, education, and retail.

Tailored Solutions for Unique Needs

Our experts customize Dynamics 365 Customer Service to align with your industry-specific challenges and workflows, ensuring seamless integration with existing systems.

Expert Guidance at Every Step

From initial consultation to implementation and ongoing optimization, we provide expert insights to maximize the platform’s potential.

Faster Time to Value

With our proven methodologies and technical expertise, we streamline deployment to deliver quick and measurable outcomes.

Innovative Features and Automation

Our solutions leverage AI, automation, and analytics to improve response times, streamline operations, and enhance customer satisfaction.

Future-Ready Scalability

Whether you’re handling rapid growth or preparing for digital transformation, our solutions can scale with the evolving business needs.

Choose the Microsoft Dynamics 365 Customer Service Capabilities That Suit Your Business Needs

Explore more about our suite of Microsoft services.

Microsoft Dynamics Marketing

Elevate your marketing strategy with targeted campaigns, lead nurturing, and comprehensive analytics for greater ROI.

Microsoft Dynamics Commerce

Deliver a unified shopping experience with an end-to-end commerce solution that seamlessly integrates digital, in-store, and back-office operations.

Microsoft Dynamics Project Service Automation

Streamline project management by optimizing resource allocation, tracking project performance, and ensuring profitable delivery.

Microsoft Dynamics Sales

Boost customer engagement and strengthen relationships with multichannel selling, data-driven decisions, streamlined processes, and flexible reporting & analytics.

Microsoft Dynamics Finance and Operations

Gain real-time visibility into your financial and operational performance with an intelligent ERP solution that drives business agility.

What Keeps Our Customers Coming Back

Just wanted to shoot you a note (for the second time) and let you know how much we (I) appreciate your Marketo team’s help and dedication. The team Grazitti is a great asset to us and is always willing to help regardless of day or time.

Ryan Smith, Sr. Manager, Marketing Operations,

Alteryx

Frequently Asked Questions (FAQs)

What is Microsoft Dynamics 365 Customer Service?

Microsoft Dynamics 365 Customer Service is a comprehensive platform designed to help businesses deliver exceptional, personalized customer service across multiple channels. It empowers service teams to track and resolve customer issues efficiently, manage cases, and interact with customers on email, chats, and social media. With features like intelligent routing, AI-driven insights, and automation, Dynamics 365 Customer Service enhances agents' productivity and builds strong, long-term customer relationships.

How does Dynamics 365 enhance omnichannel customer service?

Dynamics 365 enables agents to handle customer inquiries across various channels (email, chat, phone) seamlessly, providing a unified view to improve response consistency and efficiency.

What types of customer service automation does Dynamics 365 Customer Service support?

Dynamics 365 Customer Service automates repetitive tasks like case routing, responses, and follow-ups, enabling agents to focus on complex issues and boost overall productivity.

How does AI-powered support improve the customer service experience in Dynamics 365?

AI-powered support in Dynamics 365 elevates customer service by automating routine inquiries and providing agents with actionable insights to streamline workflows.

- Virtual agents handle common questions 24/7, enabling human agents to focus on complex cases.

- Sentiment analysis gauges customer emotions in real-time to adjust responses accordingly.

- Predictive insights further empower agents by analyzing past interactions, helping them anticipate customer needs, and proactively address issues to enhance satisfaction and build loyalty.

What is case management in Dynamics 365 Customer Service, and how does it benefit customer support teams?

Case management in Dynamics 365 Customer Service centralizes customer inquiries, enabling agents to efficiently track, manage, and resolve cases with full visibility into each interaction. Automated routing assigns cases based on priority and topic, improving response times, while built-in analytics provide insights to optimize support processes and enhance customer satisfaction.

Can I set up a self-service customer portal with Dynamics 365 Customer Service?

Yes, Dynamics 365 Customer Service includes self-service portals where customers can find answers, submit requests, and track their cases, reducing the workload on support teams. Users can set it up by configuring the Power Apps Portal. From the Dynamics 365 admin center, create a portal and customize it with knowledge articles, a case submission form, and a customer dashboard so users can easily access resources and monitor their requests.

What customer insights can I gain with Dynamics 365 Customer Service?

With Dynamics 365 Customer Service, you can gain detailed insights into customer satisfaction, response times, and issue resolution trends. The platform analyzes customer interactions across channels, enabling teams to identify patterns and potential service improvements. It also uses AI and analytics to provide actionable insights into customer behavior, helping teams tailor their support approach for enhanced engagement. These insights help optimize agent workflows, predict service needs, and ensure a more personalized customer experience.

Empower Your Support Agents With MS Dynamics 365 Customer Service

Get a Quote From Our Microsoft Dynamics 356 Experts!

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What’s Next in Store for You?

One of our Microsoft Dynamics 365 experts will reach out to you and thoroughly analyze your business requirements.
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