Microsoft Dynamics 365 Services

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MS Dynamics Solutions

Sales

Leverage customer, sales, and marketing data to understand your customers’ needs, facilitate better collaboration among teams, and engage more proactively to win more deals.

Customer Service

Build exceptional customer connections and deliver positive user experiences with the help of an intelligent, custom-built contact center solution.

Commerce

Meet the ever-changing customers’ buying demands by connecting your physical and online stores with a Dynamic 365 commerce solution.

Project Service Automation

Empower your teams to win more deals, accelerate project delivery, optimize resource utilization, and maximize profitability by leveraging a project service automation solution.

Marketing

Get a single view of customers by unifying data across a full range of sources to deliver more relevant customer engagements and build deeper customer connections.

Finance and Operations

Assess the health of your business, and improve your business’s financial decision-making to drive agility and growth by leveraging a bespoke finance and operations solution.

Microsoft Dynamics 365 Services We Offer

Dynamics 365 Consulting

From choosing the right license to tailor-made implementations and continuous support, get expert consultation and boost business productivity. Additionally, foster business growth & stability, and make informed business decisions that drive revenue, optimizing operations for long-term success.

Dynamics 365 Implementation

Transform operational efficiency with a robust implementation of Microsoft Dynamics 365. Innovate with confidence, effortlessly scale your operations, and empower your workforce for seamless and optimized business workflows. With our expert guidance, navigate challenges with ease, ensuring improved collaboration & data-driven decision-making.

Dynamics 365 Integration

Expand your business capabilities effortlessly by integrating Microsoft Dynamics 365 with your existing software ecosystem. Additionally, streamline operations, enhance sales, and improve overall efficiency. Our MS Dynamics 365 integration services enable your business to respond effectively to market dynamics and customer needs.

Dynamics 365 Upgrade

Elevate your business operations by strategically upgrading to Microsoft Dynamics 365. Through our in-depth analysis, ensure that your existing setup is not just improved but transformed, providing new avenues for conducting business, enhanced functionalities, and seamless integration with the latest advancements. Initiate your setup and experience a revolution in efficiency and innovation.

Dynamics 365 Migration

Experience a hassle-free transition to Microsoft Dynamics 365, unlocking new capabilities and reducing operational costs. Our experts prioritize business security and efficiency, customizing implementations, safeguarding data integrity, and minimizing disruption. With comprehensive training and ongoing support, empower your business to adapt seamlessly to market changes and drive maximum benefits from the Dynamics 365 platform.

Dynamics 365 Customization

Tailor Microsoft Dynamics 365 to match your unique business needs. Leverage customized solutions to add exceptional value to your operations, providing a seamless blend of technology and business expertise for optimal performance and efficiency. With our tailored approach, align workflows precisely with your business processes and industry-specific requirements.

Our Case Studies

Streamlining Partner Management Process for a Leading Financial Services Provider

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Building an Umbraco 8 Website with Dynamic Components and Complex Designs for a Quantum Computing Company

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Building a Dynamic Umbraco Website for a Leading Home Loans Company

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Website Centralization for a Leading Dental Labs Network across US and Canada

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Enabling a Tech Service Provider To Automate Sales Processes With MS Dynamics

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Executing a Seamless Migration from Salesforce to MS Dynamics with Marketo Sync

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Grazitti’s Expertise in Microsoft Dynamics 365

Microsoft Gold Certified Partners

5+ Microsoft Dynamics 365 Experts

Serving Customers Since 2008

Security Compliance (HIPAA, ISO 27001, SSAE 18, ISO 27701:2019)

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Microsoft Dynamics 365 Integration Services

Power Automate (MS Flow) and Power BI Integration

Automate report distribution, trigger alerts on data changes, and export data seamlessly. Streamline tasks to enhance efficiency and empower data-driven decisions, boosting productivity.

Power BI and Active Directory (AD) Synchronization

Enable seamless data integration between Power BI and user information. Effectively manage user access, streamline user authentication, and simplify access permissions, enhancing overall data security and platform user experience.

Plug-ins for Customer Data Analytics Through Administrative Interface

Ensure seamless integration of customer data sources, enabling organizations to conduct in-depth analytics, gain valuable insights, and make informed strategic choices.

Microsoft Dynamics ERP Integration Services

Streamline the connection between Dynamics ERP solutions and other systems within the organization. Enable seamless data exchange, optimizing business processes, and ensuring real-time information flow.

Microsoft Dynamics 365 Customer Voice Integration

Streamline the incorporation of customer feedback and survey data directly into the Dynamics 365 ecosystem. Enhance customer engagement and gather valuable insights seamlessly.

Integrating Dynamics 365 CRM With Analytics Tools

By connecting Dynamics 365 with analytics tools, like Power BI, Tableau, or Google Analytics, leverage Dynamics 365 CRM data for in-depth analysis. Additionally, visualize customer behavior, sales patterns, and marketing effectiveness. With real-time insights, ensure data-driven decisions, enhance customer engagement, and optimize sales strategies.

Integrating Dynamics 365 With e-commerce Platforms

Link CRM with e-commerce platforms, like Magento, Shopify, and BigCommerce to streamline customer data management. Enable a unified view of customer interactions, purchase history, and preferences. Additionally, propel your sales teams to provide personalized recommendations, track order statuses, and improve customer satisfaction, leading to increased sales and customer loyalty.

Integrating Microsoft Dynamics 365 CRM With Marketing Automation Tools

Enable Dynamics 365 integration with marketing automation tools, like Marketo, HubSpot, and Eloqua to automate lead nurturing, email campaigns, and customer segmentation. Enhance marketing personalization with CRM data, ensuring targeted communication. Streamline marketing efforts with automated workflows, nurturing leads efficiently. Ultimately, optimize marketing ROI and strengthen customer relationships.

Integrating Dynamics 365 CRM With Customer Support and Ticketing Systems:

Sync Dynamics 365 CRM with customer support systems, like Zendesk, ServiceNow, or Jira to centralize customer inquiries, tickets, and interactions. Enable support agents to access CRM data during customer interactions, providing personalized assistance. Additionally, you can improve issue resolution time, enhance customer satisfaction, and ensure a seamless support experience, fostering brand loyalty.

Integrating Dynamics 365 With Communication and Collaboration Tools

Connect CRM with collaboration tools like MS Teams to enhance team communication and information sharing. Improve collaboration within sales, marketing, and support teams, sharing customer insights and updates in real-time. Additionally, ensure streamlined workflows, enabling teams to respond promptly to customer needs; improving overall productivity and customer service quality.

Video

Visualize Our End-to-End MS Dynamics 365 Services

Understand how our MS Dynamics 365 experts enable automated workflows, cross-platform application development, enhanced collaboration, and more, in this exclusive video.

FAQs on MS Dynamics 365 Services

Why should I upgrade my existing platform to MS Dynamics 365?

There are many reasons to upgrade your existing platform to MS Dynamics 365. Some of them include -

Seamless cloud experience.
No expensive customization or hardware needs.
The ability to customize your system further using the extensions and applications available.
Improved cross-department functionality.
Built-in analytics and reporting features for enhanced decision making.
Can be integrated with a complete suite of products: Power BI, Cortana, Office 365, Outlook, more.

What are the intelligence tools Dynamics 365 comes with?

Microsoft has integrated two very powerful tools into Dynamics 365 - Power BI and Cortana Intelligence for analytical insights and prescriptive guidance. These tools will help determine the best course of action per your specific business needs.

What is the average implementation time of Dynamics 365?

The implementation time usually depends on a range of factors. The following factors influence the amount of time required to implement Dynamics 365 -

Number of modules or features
Size of your business
Number of users
Knowledge and availability of Subject Matter Experts (SMEs)

For a small organization, implementing only the finance modules can take anywhere from 3 to 6 months.

For a medium-sized company, the implementation can take anywhere from 6 to 9 months, if your project includes core financials, sales, purchasing, and inventory control.

And for a project that’s large and includes core financials, sales, purchasing, inventory control, and manufacturing, the implementation can take anywhere between 9 to 12 months.

What impact does Dynamics 365 have on ROI?

Thanks to Dynamics 365 flexible licensing, businesses only pay for access to the capabilities they need in spite of the application it resides in. This helps improve the overall ROI of the company.

This feature is unique since most software vendors require customers to purchase licenses for different modules and applications which often leads to a 2-3x increase in the cost. Moreover, Dynamics 365 Enterprise licensing comes with built-in analytics with Power BI, and also offers complete usage rights to Microsoft Flow and PowerApps to build new apps and easily integrate, modify, and extend with existing ones.

Will Dynamics 365 be available on-premises?

Yes! Dynamics 365 is a cloud service and Microsoft licensing allows for on-premise or private cloud deployments. You can deploy Dynamics 365 Finance + Operations on-premises. But remember, When you opt for an on-premises deployment type, the system requirements, functionality, and hardware sizing differ from a cloud deployment.

Can I integrate MS Dynamics 365 with a Marketing Automation tool?

Yes, you can. There are many third-party integration solutions available that you can integrate with your MS Dynamics 365 such as Microsoft Dynamics Marketing, Act-On, ClickDimensions, Marketo, Silverpop, and Constant Contact.