Our Vanilla-Salesforce® Case Connector
Benefits
Optimized Online Communities
Optimize your online community by creating an uninterrupted bi-directional flow of data between Vanilla and Service CloudReduced Support Cost
Diminish the workload on your Support team through easy case-deflection with the help of suggestive search and save on your support cost
Real-Time Case Transfer
Reduce the time for case resolution through real-time transfer of cases and case commentsPremium Support and Maintenance
Receive round the clock excellent support and maintenance assistance from our community expertsHere’s What You Can Do
Suggestive Case Search
Improves the chances of case deflection by suggesting the right answers with already existing articlesBranding Maintenance
Configure forms, webpage layout, color scheme, font style and size easily while adhering to your brand guidelines to provide an enriched user experienceExclusive Support for Premium Users
Offer your premium customers exclusive 24 hours support access for easier case creationPartners Support
Help your partners in providing better customer service by furnishing them with access to create and escalate cases on their customers’ behalfEasier Case Escalation
Make case escalation process more seamless for your users by enabling a ‘single-click case escalation mechanism’Smoother Data-Sync
Create a channel for uninterrupted bi-directional flow of information between community users and support agents for an improved experienceSmoother Case Management
Authorize your users to view case progression, closed case history, support team’s comments, and, to respond to those comments from a single screen. Cases can also be re-opened, edited, and closed againAdministrative Control
Modify the configurations in the connector as per your business need. The connector is highly dynamic, configurable, and customizableRequest a Demo
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