Grazitti is hiring Marketing Operation Manager (Any MA tool)

Position title

Marketing Operation Manager

Panchkula, India - Posted on

April 29, 2024

Description

Job Description

We are seeking a dynamic Marketing Operations Manager with 14+ years of experience to join our Marketing Automation team at the Panchkula office. In this role, you will be instrumental in optimizing overall delivery, facilitating data-driven decision-making, and enhancing our sales and marketing efforts. The ideal candidate possesses a solid understanding of business operations, team management, marketing processes, and technologies, with a focus on collaboration and driving adoption to improve efficiency and effectiveness.

Skills

Key Skills

Team management/supervisory experience.
Client Management experience in an Operations Delivery environment.
Process improvement experience.
Six Sigma or Lean certification.
Ability to work in a fast-paced and deadline-driven environment.
Proactive with a strong work ethic and eagerness to go the extra mile for self and with the team.
Resourcefulness and creative thinking.

Responsibilities

Roles and Responsibilities

Provide direct supervision and leadership to POD leads/managers.
Offer escalated support for problems and issues as they arise.
Take accountability for service delivery performance, ensuring customer expectations are met, driving resource planning, identifying gaps, and forecasting future demands.
Maintain high performance levels for service-related processes and implement improvement activities where necessary.
Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.
Ensure that systems, procedures, and methodologies are in place to support outstanding delivery.
Develop a deep understanding of projects to gain insights into the scope of service delivery.
Recommend methods of improvement and ensure timely implementation for smooth business operations.
Lead personnel management, including staff recruitment, performance assessment, training, and mentoring.
Build strong relationships with teams and stakeholders to facilitate effective dialogue exchange between departments.
Build personal relationships with internal and external stakeholders.
Ensure successful service delivery, SLA achievement, and high levels of customer satisfaction.
Monitor the overall performance of delivery teams and communicate effectively around issues and opportunities.
Collaborate with senior management on client account management and growth.
Remove obstacles to customer satisfaction and/or financial performance.
Communicate across organizational boundaries, from engineers to senior managers.
Look out for clients’ long-term interests.
Map team requirements and coordinate the development and implementation of processes in line with pre-set guidelines.
Monitor the overall functioning of processes, identify improvement areas, and implement measures to maximize customer satisfaction.
Generate MIS reports and dashboards to appraise management of process operations and assist in critical decision-making.
Conduct Governance checkpoints and status meetings.
Create awareness of driving projects, process improvement strategy, and methodology to ensure maximum operational efficiency.
Establish process controls to ensure all SLAs and KPIs are consistently met.