Position title
Marketing Operation Manager
Panchkula, India - Posted on
April 29, 2024
Description
Job Description
We are seeking a dynamic Marketing Operations Manager with 14+ years of experience to join our Marketing Automation team at the Panchkula office. In this role, you will be instrumental in optimizing overall delivery, facilitating data-driven decision-making, and enhancing our sales and marketing efforts. The ideal candidate possesses a solid understanding of business operations, team management, marketing processes, and technologies, with a focus on collaboration and driving adoption to improve efficiency and effectiveness.
Skills
Key Skills
- Team management/supervisory experience.
- Client Management experience in an Operations Delivery environment.
- Process improvement experience.
- Six Sigma or Lean certification.
- Ability to work in a fast-paced and deadline-driven environment.
- Proactive with a strong work ethic and eagerness to go the extra mile for self and with the team.
- Resourcefulness and creative thinking.
Responsibilities
Roles and Responsibilities
- Provide direct supervision and leadership to POD leads/managers.
- Offer escalated support for problems and issues as they arise.
- Take accountability for service delivery performance, ensuring customer expectations are met, driving resource planning, identifying gaps, and forecasting future demands.
- Maintain high performance levels for service-related processes and implement improvement activities where necessary.
- Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.
- Ensure that systems, procedures, and methodologies are in place to support outstanding delivery.
- Develop a deep understanding of projects to gain insights into the scope of service delivery.
- Recommend methods of improvement and ensure timely implementation for smooth business operations.
- Lead personnel management, including staff recruitment, performance assessment, training, and mentoring.
- Build strong relationships with teams and stakeholders to facilitate effective dialogue exchange between departments.
- Build personal relationships with internal and external stakeholders.
- Ensure successful service delivery, SLA achievement, and high levels of customer satisfaction.
- Monitor the overall performance of delivery teams and communicate effectively around issues and opportunities.
- Collaborate with senior management on client account management and growth.
- Remove obstacles to customer satisfaction and/or financial performance.
- Communicate across organizational boundaries, from engineers to senior managers.
- Look out for clients’ long-term interests.
- Map team requirements and coordinate the development and implementation of processes in line with pre-set guidelines.
- Monitor the overall functioning of processes, identify improvement areas, and implement measures to maximize customer satisfaction.
- Generate MIS reports and dashboards to appraise management of process operations and assist in critical decision-making.
- Conduct Governance checkpoints and status meetings.
- Create awareness of driving projects, process improvement strategy, and methodology to ensure maximum operational efficiency.
- Establish process controls to ensure all SLAs and KPIs are consistently met.
Contacts
- Email:
[email protected]
Address:
Plot No. 198, Industrial Area Phase II, 134113, Panchkula, Haryana, India
Life at Grazitti
![pic10](https://www.grazitti.com/wp-content/uploads/2022/04/pic10.jpg)
![PIC9](https://www.grazitti.com/wp-content/uploads/2022/04/PIC9.jpg)
![PIC8](https://www.grazitti.com/wp-content/uploads/2022/04/PIC8.jpg)
![PIC7](https://www.grazitti.com/wp-content/uploads/2022/04/PIC7.jpg)
![PIC6](https://www.grazitti.com/wp-content/uploads/2022/04/PIC6.jpg)
![PIC5](https://www.grazitti.com/wp-content/uploads/2022/04/PIC5.jpg)
![PIC4](https://www.grazitti.com/wp-content/uploads/2022/04/PIC4.jpg)
![PIC3](https://www.grazitti.com/wp-content/uploads/2022/04/PIC3.jpg)
![PIC2](https://www.grazitti.com/wp-content/uploads/2022/04/PIC2.jpg)
![PIC1](https://www.grazitti.com/wp-content/uploads/2022/04/PIC1.jpg)
Share Your Profile
We are always looking for the best talent to join our team