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Field Service Booster
Enhancing the Capabilities of Salesforce Field Service

Field Service Booster moves you from a reactive to a proactive approach to services. It enables you to build customer loyalty by delivering connected service experiences.

It helps you increase productivity by empowering agents with the right tools and relevant work-order data to prepare them for every service dispatch. Field Service Booster enables you to manage field agent work with a bundle of utilities that add on to the capabilities of existing Field Service implementation. Once you install the package, you can customize the utilities according to requirements.

Deliver differentiated service engagements

Use Cases

FS Booster enables Administrators, Dispatchers, Field Executives (Technicians)
& Field Service Agents with:

Crew-Skill
Enablement

Assign Field Service resources as a ‘service crew’ and enable them with automatic resource assignment at the group level instead of the individual technician level.

Avoiding Pseudo-Holiday
Appointments

Link holiday calendars with the region’s technicians’ work calendars to prevent the assignment of a work order to a technician on a holiday.

Enhanced Location and Work
Order Accessibility

Improve the visualization of work orders in certain locations and reduce back and forth among field agents.

Inventory
Management

Implement ‘Check Stock’ quick action for field technicians to check stock, as well as its details, upfront.

Bridging Sales and
Field Service

Automate work order and related Work Object creation when an opportunity is closed.

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Features

Grazitti’s Salesforce specialists have created five utilities that enable you to
make the most of Salesforce Field Service Lightning.

Territory Holiday Management

Service Crew Skill Management

Show Work Order in Location

Show Product on Work Order

Opportunity to Work Order Creation

Unlock the Power of Field Service Booster

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Why Choose Grazitti

Grazitti Named Product Challenger in ISG Provider LensTM Salesforce Ecosystem Partners Report, 2022

April 19, 2022

Grazitti Interactive, a global digital technology innovator, is recognized as a ‘Product Challenger’ for the US region in ISG Provider LensTM Salesforce Ecosystem Partners Report. The ISG Provider LensTM Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team.

Grazitti Interactive Accredited as an ‘Innovator’ in the Salesforce Ecosystem by NelsonHall

May 25, 2021

Grazitti Interactive has been accredited as an ‘Innovator’ in the Salesforce Ecosystem by NelsonHall, the leading global analyst firm in IT and business services. This is yet another milestone to substantiate Grazitti’s aptitude as a Salesforce services vendor. NelsonHall evaluated Grazitti in its NelsonHall Vendor Evaluation & Assessment Tool (NEAT) Leader 2020 report for the Salesforce Services spectrum in the overall market segment.