Artificial intelligence (AI) has been around longer than we think.
From the visionary landscapes of Spielberg’s A.I. to the dystopian worlds of Blade Runner and Ex Machina, AI has captivated our imagination for decades.
In the business world, AI started as a quiet force in the background. Today, it’s as integral as the coffee machine in the breakroom, fueling operations across the globe.
Across industries, from manufacturing to healthcare, AI has become a fundamental driver of innovation, streamlining processes, improving efficiencies, and unlocking new avenues for growth.
In fact, 40% of global companies are already using AI, and 82% are either using or exploring its use(i).
Looking ahead to 2025, advanced AI technologies like Agentic AI are set to revolutionize business operations. These tools will enable intelligent decision-making and personalized experiences – while keeping the essential human touch intact.
Leading this AI-driven transformation is Salesforce, with its AI-powered Industry Cloud. By offering sector-specific prompts, data models, and AI tools – backed by Data Cloud and the Einstein Trust Layer. This enables industries to tackle unique challenges, from refining inventory management in consumer goods to increasing student recruitment in education.
Salesforce is maximizing the integration of AI within Industry Cloud, which is set to reshape every sector in 2025. This will drive significant advancements tailored to industry-specific needs, making businesses more agile, efficient, and customer-centric.
In this blog post, we’ll explore the current state of AI across industries, delve into Salesforce’s visionary role, and discover how Industry Cloud will revolutionize businesses in 2025 and beyond.
The Current Impact of AI Across Key Industries and Salesforce’s Industry-Specific Tools
We kicked off 2024 with generative AI, like ChatGPT, Gemini, and Einstein GPT, being the talk of the town.
By the end of the year, AI agents, once just a science fiction concept, will be making a real-world impact.
Salesforce even released 100 preconfigured, industry-specific AI Agents as part of its core Agentforce offering. This new release marks a shift, providing certain sectors with new agent skills to help them better build their own.
Now, let’s dive into how AI has transformed industries over the course of this journey(ii).
Healthcare
94% of healthcare businesses report using artificial intelligence in some capacity(iii).
This adoption is helping to streamline healthcare operations, as AI has been shown to reduce physicians’ administrative workload by around 20%(iv).
In fact, AI’s role in diagnostics could lead to a 50% reduction in treatment costs and a 40% improvement in health outcomes(v).
Furthermore, a study revealed that AI-assisted mammogram readings helped detect 20% more cancers compared to the traditional method of using two radiologists. AI also lightened radiologists’ workloads, reducing reading time by 44% while enhancing accuracy(vi).
In addition to the standard features offered by Salesforce Healthcare Cloud, the company unveiled a new conversational AI assistant in 2024, named Einstein Copilot: Health Actions. This AI tool, designed to be HIPAA-compliant, streamlines the creation of clinical summaries, improves assessments of patient data, simplifies appointment scheduling, and ensures timely follow-up care for patients.
Manufacturing
36% of manufacturers have already fully integrated AI into their operations(vii).
83% of companies believe AI will have a significant, tangible impact on their business. Of those, 27% report that AI projects have already added value, while 56% anticipate these projects will yield benefits within the next 2-5 years(viii).
In 2024, Salesforce launched Connected Assets and AI features within Manufacturing Cloud, offering manufacturers a real-time view of asset data, including service history, status, and customer insights. This empowers better asset management, performance monitoring, and data-driven decisions.
Additionally, the new AI capabilities allow manufacturers to extract valuable insights and recommendations based on asset health, performance, service history, and more. This helps facilitate proactive maintenance and delivers real-time guidance to both customers and field technicians.
Finance
The use of AI in finance functions has seen a notable surge, with 58% of finance teams adopting the technology in 2024(ix).
Among the key applications of AI in finance, four use cases emerged as particularly impactful(x):
- Intelligent process automation (adopted by 44% of finance teams)
- Anomaly and error detection (adopted by 39% of finance teams)
- Analytics (adopted by 28% of finance teams)
- Operational assistance and augmentation (adopted by 27% of finance teams)
In 2024, Salesforce introduced new AI-powered features built on the Einstein 1 Platform to help banks streamline transaction dispute management. These capabilities, including Transaction Dispute Management and Einstein Copilot Banking Actions, integrate transaction data from banking systems with customer data from Salesforce. This helps automate processes that reduce manual effort, minimize errors, resolve issues faster, and enhance communication with customers- all from one unified platform.
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Salesforce Predictions for 2025: Future-Proof Your Business in 2025 With AI-Driven Industry Cloud Solutions
Salesforce has unveiled Industries AI, a powerful suite of pre-built, customizable AI capabilities designed to address the unique needs of various industries, enabling businesses to quickly deliver value. Integrated into all 15 of Salesforce’s industry clouds, Industries AI allows organizations to leverage ready-to-use AI solutions to automate key tasks.
These include tasks like matching patients to clinical trials, sending proactive maintenance alerts for vehicles and machinery, optimizing inventory management, and enhancing services for citizens and beneficiaries.
To help businesses quickly adopt these innovations, Salesforce has introduced the AI Use Case Library, which features over 100 industry-specific AI capabilities, along with targeted resources to help organizations get started in each industry cloud. This library will be continually updated with new functionalities, such as Complaint Summaries, Patient Services & Benefits Verification, and Vehicle Telemetry Summary—all designed to drive immediate results.
In addition, Industries AI will serve as the foundation for Agentforce agents – intelligent, autonomous agents that will revolutionize workflows and roles across industries at an unprecedented scale. These agents, launching soon in every industry cloud, are easy to set up, operate 24/7, and can autonomously handle industry-specific tasks. Powered by CRM data, external data, and metadata, they follow strict privacy and security protocols. When complex cases arise, these agents can seamlessly transition tasks to human workers, providing them with relevant context and insights for smooth, informed handoffs.
Let’s take a closer look at what Salesforce, with its Industries AI capabilities, will have in store for each sector in 2025.
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Financial Services
In 2025, AI-powered complaint summaries will become essential for speeding up the resolution of customer complaints in banks. By transcribing customer interactions and creating detailed case summaries, customer service agents can quickly identify the root causes of problems and offer solutions more efficiently. This will streamline case management and improve the customer experience, particularly in disputes like credit card fee issues.
A survey conducted by Arizent Research for Salesforce found that many companies use three or more systems to serve clients and are seeking to integrate them into a unified system(xx). This would allow them to use real-time data to boost productivity and cut costs.
Salesforce plans to address this need with its Financial Services Cloud for insurance brokerages, set to launch in February 2025. The platform will integrate existing Salesforce products to automate various insurance operations such as client management, policy servicing, and commission processing. For example, Data Cloud will merge structured and unstructured data – like policy details, claims history, and real-time client interactions—into a single platform.
The Financial Services Cloud for insurance brokerages will also offer modules for commissions management to simplify commission splits for finance and accounts teams, employee benefits servicing to assist with maintaining and renewing client benefits, and property and casualty industry servicing.
Healthcare
In the year 2025, Salesforce Industry Cloud‘s Patient Services & Benefits Verification feature will help businesses to significantly cut down wait times and boost patient care. Care coordinators will have access to detailed patient summaries, covering medical history and insurance details, prior to appointments. This will lead to faster approvals and smoother visits, ultimately streamlining administrative processes and improving patient satisfaction.
Manufacturing
Manufacturers will increasingly rely on the Asset Service Summary feature (available in Salesforce Industry Cloud) in 2025, using AI to gain real-time insights into equipment health, warranty status, and service needs. This will enable service agents to identify proactive maintenance opportunities and suggest new equipment or extended warranties to customers, ultimately improving uptime and fostering customer loyalty.
Automotive
Vehicle Telemetry Summary, powered by AI, will become a key tool in 2025 for automotive customer service agents. By analyzing vehicle data, agents can detect performance issues, such as engine anomalies, and suggest timely maintenance, reducing breakdown risks and enhancing vehicle safety. This approach will strengthen customer loyalty through proactive service.
Additionally, Remote Vehicle Actions will allow service representatives to manage vehicle functions, such as door locks and climate controls, remotely during car service appointments or roadside assistance, ensuring that drivers will get back on the road more quickly.
Communications
Salesforce Industry Cloud’s Quick Quote tool will become an integral part of communications service providers’ sales teams this year. By using AI to generate personalized quotes based on customer insights, sales representatives will be able to streamline the proposal process and deliver tailored solutions that better meet customer needs, ultimately boosting sales and improving client relationships.
Media and Entertainment
By 2025, request for proposal (RFP) management will transform how media and entertainment companies handle proposals. Using AI to automatically generate opportunity details and highlight key proposal information, sales teams will be able to respond to RFPs faster, allowing them to focus on creating winning proposals rather than manually sifting through complex documents.
Life Sciences
Candidate Auto-Matching is set to reshape clinical trial recruitment by 2025, enabling life sciences organizations to leverage AI for faster, more accurate identification of eligible participants. AI will be able to analyze data like diagnosis codes and demographics, cutting screening time and selecting the most relevant candidates for trials, helping to speed up critical treatments.
The Healthcare Professional (HCP) Engagement solution, launching in October 2025, will leverage AI to analyze engagement data, claims, and research insights. It will also include offline capabilities to enhance hybrid HCP interactions. By providing a comprehensive, 360-degree view of HCPs, pharmaceutical companies can ensure accurate prescriptions reach the right patients, while also expanding the availability of their treatments.
Consumer Goods
AI-powered Inventory Check will be a game-changer for delivery supervisors in 2025. By automatically identifying inventory discrepancies and providing insights into potential causes, such as faulty packaging or damaged goods, AI will allow supervisors to take immediate corrective actions, leading to improved product quality, efficiency in deliveries, and better customer satisfaction.
Energy & Utilities
Salesforce Industry Cloud’s innovative features, including Bill History, Rate, and Usage Insights, will be essential for energy and utility customer service teams. These AI tools will help agents detect billing anomalies, suggest energy-saving tips, and confirm customers are enrolled in the most affordable rate plans. This will allow providers and consumers to make smarter energy choices and cut down on costs.
Education
Universities will rely on Recruitment Inquiry & Opportunity Management to streamline their recruitment workflows. Powered by AI, it will handle inquiries, categorize prospective students, and assign the appropriate staff, making engagement more efficient throughout the application process. This solution will enhance recruitment outcomes, helping universities bring in and keep the best candidates.
Public Sector
Application History and Version Comparison tools will become essential for the public sector. AI will be used to monitor applicants’ benefit requests and identify application changes, helping government agencies streamline decision-making and reduce backlogs. This will equip caseworkers with crucial insights, boosting the accuracy and efficiency of benefits distribution.
Nonprofit
AI-driven Program Participant Notes Summaries will be a game changer for nonprofits in 2025, providing caseworkers with immediate access to participants’ case histories. This will facilitate personalized care, a better understanding of each individual’s needs, and ultimately, lead to more successful programs and improved community support.
Net Zero
Salesforce Industry Cloud will redefine sustainability reporting for Net Zero businesses with its ESG Disclosure Report Generation and ESG Report Accuracy Assessment features. With AI at the core, these tools will automate ESG report creation, provide responses aligned with key frameworks, and evaluate the accuracy of disclosures, reducing manual reporting and ensuring timely and precise ESG communication.
Conclusion
Industries like healthcare, telecommunications, and financial services often face complex data and regulatory challenges. On the other hand, sectors like media deal with intricate product lines and order management requirements that demand customized software solutions.
For instance, what a bank requires from Customer 360 vastly differs from what a healthcare provider seeks from Patient 360. Asking these organizations to develop such capabilities internally would force them to shift focus from their core business to software development.
That’s where Salesforce steps in!
Salesforce’s vision for 2025 is poised to redefine the future of industries through advanced AI capabilities. As Jeff Amann, EVP & GM of Salesforce Industries, articulates, Salesforce’s mission is to empower every worker across industries with powerful, practical AI solutions that deliver immediate, tangible value.
Through initiatives like Industries AI and AI-powered agents such as Agentforce, businesses can expect highly customized solutions that align with their specific needs. Also, Salesforce Industry Clouds, equipped with predefined roles and industry data models, further ensure that AI agents provide contextually rich and accurate insights to solve domain-specific challenges.
As we look ahead to 2025, businesses that adopt these innovations will stay ahead, future-proofing their operations, transforming customer experiences, and driving growth.
Statistics References:
(i) Exploding Topics
(ii) Smartsoc
(iii) The Journal of mHealth
(iv) Radix
(v) IBM
(vi) CNN Health
(vii) Salesforce
(viii) Deloitte
(ix) Gartner
(x) Gartner
(xi) Statista
(xii) Salesforce
(xiii) Microsoft
(xiv) Global News Wire
(xv) Precedence Research
(xvi) Precedence Research
(xvii) Deloitte
(xviii) The Business Research Company
(xix) The Business Research Company
(xx) CIO