4 Ways to Take CX a Notch Up With Content Marketing in Online Communities

Strategy. Time. Effort.

These are the key ingredients that make your content pieces stand out.

But even after taking all these efforts, you don’t see the expected results. Your engagement rates are falling, and you’re unable to convert those leads that you’ve been eyeing.

So, is there any magic spell to take your engagement efforts up a notch and acquire more customers?

Enter-Online Communities.

Online communities serve as a key medium for brands to promote their content and attract more customers. When leveraged the right way, communities can prove to be a super tool for brands for creating a stellar online presence and bringing ROI to the table.

Let’s deep-dive into the concept of content marketing for online communities and learn more about it, in this blog post.

Content Marketing and Online Communities: What’s the Relationship?

Communities are content goldmines. They play an important role in enabling you to spread brand awareness and scale.

With online communities, you get the opportunity to showcase your expertise using different content assets such as video bytes, infographics, blog posts, articles, tutorials, and a lot more.

You can create interactive content that talks about your product/services features, the customers you’ve served, or testimonials from them to acquire more members.

Top 4 Ways to Take CX a Notch Up

The internet, today, is brimming with content. But content that addresses the needs of the customers is what the informed users of today desire. Here are 4 ways you can fuel your content marketing efforts via online communities-

1. Identify Your Target Audience: Knowing who you are preparing content for is crucial for the success of your content marketing efforts. We say this because if your audience doesn’t resonate with the content that you’re presenting, they won’t engage with you. Ensure that you know about their key preferences, needs, and issues before you curate content.

2. Analyze Existing Community Content: Your existing community content could be outdated. Analyze the posts that people have engaged with and revamp them. Post content in different formats such as videos, testimonials, infographics, and more to keep your members hooked to your community.

3. Target Your Customer’s Needs Via Content: Today’s informed customers are always looking for information that enables them to solve their problems. Curate and deliver content that solves their challenges. This will not only win their trust but also bring you repeat business.

4. Leverage User-Generated Content: User-generated content is the modern user’s content. It is a key component of Web 3.0. UGC enables brands to understand what their user’s perspective is. It gives them the opportunity to strike humanized conversations with their customers and convert them into loyal buyers. Via UGC, members cross-collaborate with each other and solve each other’s queries, all while increasing case deflection ratings and reducing support costs.

Content is a potent weapon that empowers brands to achieve business goals and enter new markets.

Remember, as a brand, you must curate content that your target audience resonates with. Only then will you be able to garner their attention and convert better. Highlight your expertise via content and use your online community to market it. Not only will this tactic help you win your customer’s trust, but it will also enable you to get repeat business.

Wish to Take Your Content Marketing Efforts to the Next Level With Communities? Talk to Us!