October, 2023 | Grazitti Interactive

Service Cloud Voice vs. CTI Adapter: Making the Right Telephony Choice

The need for an efficient telephone system transcends mere communication; it's a cornerstone of successful business operations. As companies expand[…]

How AI and Machine Learning Enhance Big Data

by Utkarsh Jha | Big Data Analytics, Data Science

Big data and artificial intelligence (AI) are two of the most transformative technologies of our time. Big data refers to enormous amounts of data[…]

Revitalize Your Salesforce Org: 7 Steps to Optimize Performance

by Vishnu Dass | Salesforce

More than 150,000[i] organizations use Salesforce for scaling their marketing, sales, and customer service operations. If you are a Salesforce[…]

Understanding the Role of Generative AI in Fueling Business Email Compromise Attacks (BEC)

Understanding the Role of Generative AI in Fueling Business Email Compromise (BEC) Attacks

by Pooja Sharma | Information Security

Have you ever found yourself urgently prompted by emails demanding immediate payment for an outstanding bill or seeking your phone number? Yes[…]

Salesforce’s Marketing Cloud Account Engagement (Pardot) Winter ‘24 Release – What’s New?

by Kajal Chib | Marketing Automation, Pardot

Winter is coming! And so is Salesforce’s Marketing Cloud Account Engagement (Pardot) Winter ‘24 release. In the Winter ‘24 release, there[…]

Streamlining Sales and Field Service Operations for Maximum Efficiency

by Sanjana Rikhi | Service Cloud

In today's competitive business environment, companies are always looking for new ways to improve their operations and keep customers happy. One[…]

Maximizing ITSM Efficiency in a Multi-Cloud Landscape

by Pooja Sharma | IT Service Management

Did you know? 92%[i] of businesses have a multi-cloud strategy in place. Leveraging more than one cloud provider empowers organizations to stay[…]

Implementing Batch Apex Using Custom Iterables

by Ruchika Rana | Salesforce

Imagine having the power to effortlessly handle millions of records without hitting the governor limits or facing timeouts. Well, Batch Apex, a[…]

Exploring the Impact of Gamified Learning in EdTech

by Shreya Khanduja | Design, Videos

Amidst the ever-changing realm of education technology, the notion of gamified learning has emerged as a transformative force. A study suggests[…]

Captivate and Convert: Harnessing Storytelling for Video Marketing Success

by Shreya Khanduja | Design, Videos

“It is not magic that takes us to another world, it’s storytelling” -Val Mcdermid Since the beginning of time, storytelling has[…]

Products

Products

Products

Products

Products

Products

Products

Follow us on

Global Presence

Security & Compliance