May, 2023 | Grazitti Interactive

ChatGPT 101: Navigating the World of AI-Powered Communication

Did you know 35% of companies are using AI and 42% of companies are exploring AI for its implementation in the future[i]? It’s no surprise that[…]

A Consultant’s Role in Optimizing Salesforce Marketing Cloud

by Ruchika Rana | Salesforce, Salesforce Marketing Cloud

Even with so many CRM software options in the market, Salesforce has carved a niche for itself. Besides, its cloud infrastructure, which is secure[…]

Drive Call Center Success with Salesforce Service Cloud Voice

by Ruchika Rana | Salesforce Service Cloud

The call center industry has experienced a revitalization with the increase in remote work models, the need for delivering excellent customer service[…]

Enhancing CX and Streamlining Business Processes With ChatGPT and Salesforce Integration

by Ruchika Rana | Salesforce-Integration

There has been a lot of discussions about ChatGPT, an open-source language model developed by OpenAI that is capable of generating human-like text[…]

Elevate Your Community Experience With Salesforce Experience Cloud – An On-Demand Webinar, Chapter Rewind

by Khushboo Mandal | Communities

The main purpose for brands to create online communities is to keep customers at the heart. And with that, meeting their changing expectations has[…]

The Role of Cloud-Based IT Service Management in Ensuring Business Continuity

by Pooja Sharma | IT Service Management

Today, cloud storage has become one of the most convenient and efficient methods to store data online. In fact, 70%[i] of organizations are[…]

What Makes Virtual CISO-as-a-Service (vCISOaaS) a Success?

by Pooja Sharma | Information Security

"The only truly secure system is one that is powered off, cast in a block of concrete, and sealed in a lead-lined room with armed guards." - Gene[…]

Salesforce Automation Testing - Benefits & Best Practices

Streamlining Your Workflow: Best Practices for Salesforce Automation Testing

by Pooja Sharma | Salesforce QA

Did you know? Salesforce claimed a 23.8%[i] share of the overall CRM market in 2022, leaving behind SAP, Oracle, Microsoft, and Adobe. Today[…]

Analyzing the Impact of ChatGPT on Online Communities

by Sanjana Rikhi | Communities

ChatGPT, an artificial intelligence (AI) tool, is gaining traction. We’re sure you've heard the panic in the voices of people who are afraid that[…]

How ChatGPT Will Impact Digital Marketing

by Swati Saini | Digital Marketing & Analytics

Ever since its launch, ChatGPT has taken the world by storm. It is believed that the AI-powered chatbot can transform the digital marketing industry[…]

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