January, 2023 | Grazitti Interactive

Bringing the Power of CDPs Into Marketing Automation For Better Targeted Campaigns and ROI

Gone are the days when customer data was recorded on cards and stored in a file cabinet. Thanks to marketing automation, now, all of the customer[…]

Salesforce Einstein: Making the Magic of AI Work for Sales Teams

by Ruchika Rana | Salesforce

Salesforce has always been at the forefront of developing powerful digital arsenal. It has emerged as one of the most dependable armories for[…]

Determining the True Value of Brand Advocates in Communities-Insights from Community (re)Focus, 2022

by Guncha Kishore | Communities

Today, staying connected with your customer base has become more convenient than traditional marketing methods. Long before inbound became the 101[…]

Build Engaging, Omnichannel Experiences with Salesforce Communications Cloud

by Ruchika Rana | Salesforce

Customer relationships are constantly changing in today’s technologically driven era. Yet, the one thing that has remained constant is delivering[…]

Analytics Outlook 2023: Industry Trends and Predictions

by Arjun Gupta | Analytics, Data Science

COVID-19 sped up the development of solutions to evaluate disease progression and to recover from the economic downturn. In this blog post, we[…]

How to Simplify Case Management in Salesforce Service Cloud?

by Triveni Thakur | Email to Case Advance

Customer satisfaction is directly or indirectly related to agent productivity. When agents understand customers’ problems, provide them[…]

The Roles & Responsibilities of a Community Developer

by Guncha Kishore | Communities

Building an online community brings with it a whole lot of challenges and responsibilities. What will the design be? How will the UI/UX look?[…]

Robotic Process Automation (RPA): Your Key to Simplifying Complex Workflows

by Parul Arya | Salesforce

Nowadays, businesses are constantly looking to drive workflow efficiency and productivity. And automating mundane tasks is one of the vital factors in[…]

The What, the Why, and the How of Idea Management

by Diksha Gathania | IdeasPro

The generation of innovative ideas from user-generated content is the key to the success of any business. It can lead to business growth, improved[…]

Chapter 3: Communities 3.0 – The Future Ahead

by Khushboo Mandal | Communities

The internet, today, is brimming with inventions like Blockchains, NFTs, DAOs, AI, Cryptocurrency, and more. What's the common factor? The application[…]

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