March, 2022 | Grazitti Interactive

Enabling the Ideas Component in Salesforce Lightning Experience

by Utkarsh Jha | IdeasPro

Everything innovative starts with an idea. In fact, ideas create an open line of communication between your company and stakeholders. Enabling[…]

8 Key Benefits of Progressive Web Apps

by Shreya Khanduja | Web Applications, Web Development

One of the biggest dilemmas businesses face today is to choose between investing in developing a native app or a mobile-friendly website. Enter[…]

5 Proven Strategies to Drive Traffic to Your eCommerce Website

by Shreya Khanduja | eCommerce

The global pandemic has significantly altered the eCommerce landscape. It forced retail stores to step into the spotlight and have become a necessity[…]

The 202 of Relationship Marketing: How to Develop Better Customer Relationships

by Diksha Gathania | Content Marketing, Marketing

"Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans." - Ken Blanchard[…]

Facilitate Effective Customer Support With E2CA

Facilitate Effective Customer Support With E2CA

by Nirdosh Kataria | Email to Case Advance

An exceptional customer experience is crucial to the success of any business as it fosters loyalty, brand advocacy, and helps you increase your[…]

Integrating Zendesk Knowledge-Base and Salesforce Knowledge

by Utkarsh Jha | Products, Zendesk and Salesforce Knowledge Connector

Customer satisfaction plays a key role in determining business success. In fact, customers are more likely to return if you answer their queries[…]

ISO 27001: All You Need to Know

by Pooja Sharma, Yogesh Chauhan | Information Security

ISO-27001 is part of a set of standards developed to handle information security: the ISO/IEC 27000 series. It is the only auditable international[…]

Salesforce Spring ‘22 Release – What’s New?

by Aastha Thakur | Salesforce

Salesforce is ready to kick off the year with another exciting release, which means we’d have a more robust set of features and functionality to[…]

Website Data Privacy & Compliance Audit

by Pooja Sharma, Yogesh Chauhan | Information Security

Did you know? About 46% of customers feel that they’ve lost control over their own data! Privacy is a serious concern among several users, given[…]

Intent Data + Marketing Automation = The Duo That Drives Higher Revenue

by Diksha Gathania | Marketing Automation

As a marketer, getting your customers' attention and engaging with them across multiple channels is important. Without it, you're just creating[…]

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