January, 2022 | Grazitti Interactive

5 Ways to Maximize the Value of Your MarTech Stack

by Diksha Gathania | Marketing Automation

To reach and engage customers, marketers need to create and maintain a digital presence that attracts and retains their audience. And to keep up with[…]

Simplifying Case Management in Salesforce Service Cloud

by Nirdosh Kataria | Email to Case Advance, Products

Research shows that 68% of consumers are willing to pay more if they know they will receive superior customer service. In fact, customer service is[…]

4 Reasons Why You Should Invest in Healthcare Analytics

by Hemant Kapoor | Analytics, Data Science

In a world where tech giants like Apple and Amazon rely on data analytics to simplify their decision-making and optimize operational efforts;[…]

4 Online Community Trends That Will Dominate 2022

by Khushboo Mandal | Communities

[i]88% of community professionals credit that communities have a positive effect on the improvement of customer experience. For marketers, the[…]

Top 4 Online Community Management Trends to Look Out For in 2022

by Guncha Kishore | CMaaS, Communities

Today, almost every organization has an online community that supports conversations, engagement, and innovation. However, to keep the[…]

Top 3 Game-Changing eCommerce Trends of 2022

by Swati Saini | eCommerce

2021 saw a paradigm shift in the eCommerce industry, thanks to the aftermath of the pandemic. Now, as businesses look forward to 2022, the[…]

Salesforce Integrations: Amplifying the Capabilities of Salesforce

by Aastha Thakur | Salesforce

When Salesforce debuted in 1999, it triggered a ‘Big Bang’ in the CRM universe. Salesforce has radically transformed how software is delivered and[…]

4 Reasons that Make Salesforce a Powerful Digital Transformation Ally for SMBs

by Hemant Kapoor | Salesforce

From being a survival code to being the code of evolution, digital transformation has not only taken enterprises by storm but has also propelled small[…]

Salesforce and ISVs: Unlocking Customized Tech Solutions for Businesses

by Hemant Kapoor | Salesforce

With forecasts around Salesforce growing to be a company worth more than Microsoft by the end of 2030, there is definitely something great about being[…]

Mergers and Acquisitions: Making Salesforce a Solid Tech Ecosystem

by Hemant Kapoor, Mayank Bansal, Gurpreet J Singh | Salesforce

What sparked rumors a year ago finally became a reality. Salesforce’s much-talked-about Slack acquisition took place in July 2021 with a whopping $[…]

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