August, 2018 | Grazitti Interactive

Top 4 Reasons for Community Professionals to Attend Dreamforce 2018

Dreamforce ‘18 is the best time to thank your stars if you work in community management. Whether you are a moderator starting out in the[…]

Why Product Managers Should Start Using Salesforce Service Cloud As Well

by Chetan Anand | Salesforce, Service Cloud

Despite being widely touted as the ultimate solution for professionals in support, Salesforce Service Cloud can be useful for product managers as well[…]

Why Salesforce’s Acquisitions and Partnerships Since Dreamforce ’17 Matter

by Amandeep Singh | Salesforce

After the 2016 buying spree, Salesforce slowed down and acquired just one company in 2017. But with four acquisitions already under its belt in the[…]

What to Expect from Marc Benioff’s Keynote at Dreamforce 2018

by Amandeep Singh | Salesforce

Dreamforce has grown tremendously since its inception. It started in 2003 with around 1,000 attendees. At its 16th edition in 2018, more than 180,000[…]

Revenue Cycle Model – The Catalyst You Need for Your Marketing Equations

by Akanksha Dass | Marketing Automation, Marketo

“Don’t optimize for conversions, optimize for revenue.” – Neil Patel The Revenue Cycle Model (RCM) has changed the lives of many of our[…]

How Drush Makes Your Life Easier in Drupal 8

by Abeer Aulakh | Drupal, Web Dev, Web Development

Is your website still on Drupal 7? Then it’s time to switch to Drupal 8. Are you already on Drupal 8 but not using Drush? Read more to find[…]

Demystifying Customer Support Analytics

by Abeer Aulakh | Data Science, Predictive Analytics

Let’s begin with a rapid fire test: How would you rate the level of customer support that your business offers? How quickly are your[…]

Top 4 Reasons for Support Professionals to Attend Dreamforce 2018

by Chetan Anand | CRM

Dreamforce ‘18 is going to be bigger than ever. 187 of the more than 2,700 sessions will be for people in “Service & Support” roles. For anyone[…]

5 Building Blocks of Stellar Customer Experience

by Amandeep Singh | Marketing, Marketing Strategy

Wondering why you should be investing in customer support instead of marketing or sales? And why many B2B and B2C companies are spending an enormous[…]

Marketing Tools for Magento 2

by Sakshi Arora | E-Commerce, Magento

With more than 20,000 eCommerce websites using Magento 2, it's safe to assume that it is the most advanced and flexible eCommerce platform in the[…]

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