February, 2018 | Grazitti Interactive

Boost your Customer Experience with Lithium-Salesforce Service Cloud Integration

by Amandeep Singh | Khoros-Salesorce Connector, Products

A large number of customers prefer "digital, streamlined” help. They seek human assistance only when your knowledge base and community fail to[…]

Streamline Product Roadmap Through Salesforce Service Cloud and Jira Integration

by Shubham Gupta | Products, Sinergify

Being a product manager has its perks, but the job is not without its challenges. Most of your time goes into product roadmapping and coordinating[…]

7-Point Checklist to Choosing an Online Community Platform

by Chetan Anand | Communities

We mentioned in the previous post that 65 percent of companies have some form of community platform. That means, the remaining 35 percent still need[…]

3 Reasons to Invest in an Online Brand Community

by Chetan Anand | Communities

Online communities have emerged as strategic business assets in the past 10–15 years. Businesses wanting to increase the bottom line, obtain[…]

Top 5 Data Analytics Trends for 2018

by Akanksha Dass | Analytics, Data Science

"In God we trust, all others must bring data." The sheer amount of data that you get from different sources makes it difficult to separate signal from[…]

Let No Question Go Unanswered: Connect Your Lithium Community with Salesforce Service Cloud

by Chetan Anand | Khoros-Salesorce Connector, Products

Seven out of 10 customers do not want to talk to your support. They prefer finding answers online, especially millennials. [caption id="[…]

5 Tips to Attain Email Marketing Success in 2018

by Amandeep Singh | Email Marketing, Marketing

According to a HubSpot study, 86% of B2B business professionals prefer email as the primary source for business communication. Email marketing is a[…]

3 Firms Customize Salesforce Service Cloud: Here’s What Happens Next

by Chetan Anand | Salesforce, Service Cloud

Until last year, three U.S. companies—a large health and fitness devices seller, a mobile software developer, and a B2B marketing automation[…]

Data Visualization 101: Which is the Right Chart?

by Sonakshi Singla | Data Science, Data Visualization

The daily life of business analysts and data scientists is not limited to just slicing, dicing, and modeling vast amounts of data. A crucial part of[…]

Social Media Trends for 2018 That Marketers Cannot Ignore

by Amandeep Singh | Digital Marketing & Analytics, Social Media Marketing

Over three billion people are active social media users, equalling 39 percent of the world’s population. That’s huge!An average social media user[…]

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