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Community Management as a Service

Amplify Your Online Community Experience With CMaaS

Services That We Offer

Creating Responsive and Intuitive designs
Crafting Images, Videos, Animations, Marketing Collateral etc.
Enhancing Experience Through Interactive Community Models
Enabling Front-End Development and Integrations
Providing Customizations for World-Class Customer Experiences

Conducting Regular, In-Depth Community Audits
Developing Comprehensive Community Strategies
Orchestrating Gamification and Reward Management
Nurturing Customers to Increase Engagement
Enabling MVP Management and Development
Providing Users and Staff With Community Guidelines
Delivering Results With Team Integrations
Empowering Project Management and Team Mentorship

Providing On-the-Spot Support for Seamless Operations
Moderating Member Posts and Content to Ensure Compliance With your Policies
Engaging Followers During Prime Hours With Full Support
Delivering Responses Within Minutes
Replying to Public Comments and Reviews
Reducing the Workload of Internal Staff

Monitoring Community and Measuring KPIs
Accessing In-Depth Reports Showing Objectives, Results, and KPIs
Understanding Key Trends and Sentiments of Community and Followers
Receiving an Early Warning About Potential Issues
Creating Bespoke Dashboards

Services That We Offer

Web-development-icon

Development and Design

Creating Responsive and Intuitive designs
Crafting Images, Videos, Animations, Marketing Collateral etc.
Enhancing Experience Through Interactive Community Models
Enabling Front-End Development and Integrations
Providing Customizations for World-Class Customer Experiences

Community Management

Conducting Regular, In-Depth Community Audits
Developing Comprehensive Community Strategies
Orchestrating Gamification and Reward Management
Nurturing Customers to Increase Engagement
Enabling MVP Management and Development
Providing Users and Staff With Community Guidelines
Delivering Results With Team Integrations
Empowering Project Management and Team Mentorship

Coverage and Support

Providing On-the-Spot Support for Seamless Operations
Moderating Member Posts and Content to Ensure Compliance With your Policies
Engaging Followers During Prime Hours With Full Support
Delivering Responses Within Minutes
Providing Users and Staff With Community Guidelines
Replying to Public Comments and Reviews
Reducing the Workload of Internal Staff

Analytics-and-reporting

Analytics and Reporting

Monitoring Community and Measuring KPIs
Accessing In-Depth Reports Showing Objectives, Results, and KPIs
Understanding Key Trends and Sentiments of Community and Followers
Receiving an Early Warning About Potential Issues
Creating Bespoke Dashboards

Our Partners

Our CMaaS Offerings are Categorized Into:

Professional
(Basic Package)

Community Manager
Community Moderator
Community Developer

Low cost offering to experience community management
Ideal for small & recently-established communities
Immediate assistance to the manager, moderator, and developer from managing the community
Upgradeable to Corporate/Enterprise on renewal anniversary

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Corporate
(Intermediate Package)

Community Manager
Community Moderator
Community Developer
Community Designer

Comprehensive offering for community management
Ideal for medium-sized and established communities
Deliver creative services including responsive web & mobile designs, images, videos, marketing collaterals, animations, etc, for community growth
Upgradeable to Enterprise on renewal anniversary

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Enterprise
(Advanced Package)

Community Manager
Community Moderator
Community Developer
Community Designer
Community Strategist

Enterprise-level offering for community management
Ideal for large or established communities
Immediate assistance in managing the community
Render advisory services in the community and promote discussions around community roadmap planning.
Working hand-in-hand with the customer’s and community managers, and executing plans effectively

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Add Ons

Analytics	Custom reporting dashboard in Tableau or Alteryx
Gamification	Development of advanced gamification system
Virtual Events	Set-up and hosting of virtual event
KB Sync Connector	Bi-directional connection between community and knowledge base
Case Connector	Creating an uninterrupted bi-directional flow of data between community and CRM
Slack Connector	Bi-directional connection between Slack and your community
Jira Connector	Bi-directional connection between Jira and your community ideas
Vendor Platform Review	Review current community landscape and make roadmap recommendations

CMaaS Videos

Watch this video to know how communities are an extension to your brand and why community management is essential.

Watch this video to learn more about the impact of impeccable designs on your online community.

Learn more about the core elements of community management in this interactive video.

Watch this video to learn how community development can empower you to create a cross-platform experience for users and boost sales.

Get in Touch